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TOPIC: Freedom of Information reply about DWP access to new Find a Job website accounts

Freedom of Information reply about DWP access to new Find a Job website accounts 16 May 2018 16:41 #7572

  • osris
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Here is a response from the DWP to a Freedom of Information request by a forum member asking the question:

“What type of access will DWP and Jobcentre Work 'Coaches' have to the individual benefit claimant's account for the new 'Find A Job' (FAJ) service? Will benefit claimants be expected to register with FAJ and if they do not they could be issued with a Jobseeker Direction to register a new FAJ account, create a personal profile and upload their CV(s) onto FAJ?”

www.whatdotheyknow.com/request/adzunas_find_a_job_technology_jo?unfold=1

The response can be found here:

www.whatdotheyknow.com/request/479339/response/1158772/attach/html/3/Reply%202046.pdf.html

The particular answer from it is:

“The recorded information we hold that best answers your question about the type of access DWP and Jobcentre Work Coaches will have to claimant accounts can be found in the extract below from the Find a job Delivery Implementation Guide which says:

“DWP staff will not have access to view jobseeker accounts, CVs or activity/application history.”

The recorded information we hold that best answers your other questions is contained in the instructions for work coaches who deal with Jobseeker’s Allowance (JSA) and Universal Credit (UC) claimants in Annexes 1, 2, 3, 4 and 5 for JSA claimants and Annexes 6, 7, 8, 9 and 10 for UC claimants included with this reply. For ease of reference, the relevant information has been highlighted."

It is unclear to me, though, if when it says:

“DWP staff will not have access to view jobseeker accounts, CVs or activity/application history.”

it is referring to Universal Jobmatch or the new Find a Job site. Does anyone have any idea what we are to make of this ambiguity?

My suspicion is that it is referring to Universal Jobmatch

Freedom of Information reply about DWP access to new Find a Job website accounts 16 May 2018 18:08 #7586

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Someone in another thread has correctly pointed out to me that I am in error regarding my thinking the DWP’s answer is ambiguous, as it is plainly prefaced with a mention of the Find a Job site in relation to the answer given.

While this is correct, I don’t think my error is great, in that although it does say “DWP staff will not have access to view jobseeker accounts, CVs or activity/application history”, this doesn’t mean that you are not allowed to not give them access should they ask. It is merely stating that the default situation is that they don’t have access currently.
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