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TOPIC: Enquiry regarding benefit/pension payments into a Post Office account?

Enquiry regarding benefit/pension payments into a Post Office account? 07 Jun 2018 13:14 #8444

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My mother received a brown envelope this morning (she gets her state pension paid into a Post Office account) and she is being asked to call a freephone number or send back the form with her account details on it so that they can pay her pension into her BANK account instead, although they state she can still withdraw cash/pay in money/cheques through the post office as normal.

I`ve done a quick search on here as I remember El-dude (I think?) being sent a letter not so long ago informing them that they would need to open a bank account to have their benefit payments paid into it and if memory serves, that this is not a mandatory action, but one that saves DWP money? The discussion was that claimants (and now pensioners it seems) are being written to telling them, "WE want to pay your benefit/tax credits" into a named bank account. No mention of her state pension, just the words, benefit or tax credits.

I can ring them up on her behalf,but I realised this is very similar to the letters claimants on UC are getting if they have a post office account rather than a bank account and put two and two together. I suppose what I`m asking here is,did anyone carry this action out? Or did you stick with your post office account and never hear anything again about it? Just want to know if it`s delaying the inevitable or should I ignore it?
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Enquiry regarding benefit/pension payments into a Post Office account? 07 Jun 2018 13:32 #8445

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Just googled and found this:
equallives.org.uk/hmrc-benefits-credits-asking-people-change-post-office-accounts-bank-accounts/

Reply from someone who called the freephone number regarding these changes:

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So it seems all is fine....for now. Until they decide not to renew Post Office account contracts.
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