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TOPIC: universal credit online service

universal credit online service 20 Jun 2018 10:59 #8836

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hello again

any one had a letter like this

you need to switch to the new universal credit online service
if you dont by 1/01/08 your payment/claim may stop etc

what you need to do

book a new apoitment
attend appointment
before you start you will need a email address /bank acount etc.

www.universal-credit.service.gov.uk
i already used UJM etc i know it was closing are they the same thing
also if i already have a claim etc why do you need to set up this online service
and add all details again

thanks again
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universal credit online service 20 Jun 2018 11:16 #8839

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I can`t answer this blackbeard as I`m not yet on UC, but does the letter have a government logo at the top like HM Government or similar? Is there a freephone 0800 number listed? I would question this before you take any action. Asking you to open a UC online claim is NOT the same as UJM. UJM is/was a Government Gateway account which gives people access to their national insurance credits, tax etc.....so the UJM account you used would have a username and password.These can still effectively be used to `log into` your government gateway account, but see this attachment. They want people to get a code now before being allowed to log in` to GG account and they want a mobile phone number to send you this code.


Opening a UC online account is to CLAIM UC. Call your job centre coach if you have their number or ask someone in the office to call you back. The new job you are starting soon? Don`t tell them your start date until your next UC payment goes in or they may leave you without any money until your payday.
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universal credit online service 20 Jun 2018 11:57 #8840

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Blackbeard.

The date by which you are expected to switch to this new service is 1/01/08. That’s 10½ years ago?

Universal Credit is already mostly online, as for when one initially makes a claim etc.

Fishy to say the least!!

Government Gateway is a Government identity verification service. It was used for UJM but UJM no longer exists

Government Gateway is also used by HMRC (Her Majesty’s Revenue and Customs) but that’s a different Department of Government to DWP.

GOV.UK Verify is a newish Government identity verification service which is supposed to be replacing the Government Gateway but it isn’t quite ready yet. HMRC have refused to have anything to do with it and have decided to stick with Government Gateway.

DWP had intended to use it but then they also say that it’s unlikely. However, it’s possible that it might be used in conjunction with Find a Job.

I would take the letter to the Jobcentre and seek advice on what to do before giving my personal data out online to anyone.
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universal credit online service 20 Jun 2018 12:31 #8841

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Just read this update from the Scottish Unemployed Workers network which may explain people getting these UC letters, or being asked to think about claiming UC:
scottishunemployedworkers.net/2018/06/17/have-you-considered-moving-to-universal-credit/

I wouldn`t touch Universal Credit unless I was pushed. If you can stay on legacy benefits, do so.
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universal credit online service 20 Jun 2018 18:03 #8854

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well know it was to be good to be true back to roach center.
first day of new job monday.

gets there
meets my contact who email info says i should ask for when on site
my contact says to me he has no clue why they said i had a job in his department but he will find out whats going on for me.

leaves me sat in room for half hour comes back says right you didnt get the admin job mr.p who interviewd you says you was over qualified for that role

but i have been told we have something you can do i seen your cv and you have lots quals in safety and other areas etc but you wont be using any of the quals you have here your main duty will be to
help out in other peoples jobs and what ever any wants you to do you are 3rd lad this month wonder how long you will last.

so i said well is ther a job description? for role so i can get a bit of info what i will be doing?

no like i just said you wont have a job description as what you do will be different every week filling in for other people some of the staff may not be very helpful so you will just have to try pick up what they do as ther job to cover them

o and a few small issues i should tell you about

you wont have a permanent desk you will be moving from department to department every week
hot desking so dont expect a desk.

so i thought sounds like hell but its gotta be better then the roach center right

any way i sits down at a desk left me sat there 2 hours with nothing to do which i thought well fair enough its first day keep my mouth shut
any way the manager comes up says o forgot to tell you
you will need to cover runcorn ,leeds,york work aswell can you drive to runcorn today
you drive dont you

yes i do will i get expenses etc for traveling
no your joking arnt you ther is not really a job here for you i dont know why they said ther was but if you can travel to the above then ther will be roles that you can cover ther some days and here anther day.

so i says to manager can i have a word please in your office as this was in full office where around 20 other staff was
any way i sits in his office says
i need a job description

and a contract with my terms etc as i feel i have no clue what kind of role i have here.


his response well i already told you cant give you job description and i know traveling around to others sites was not in the original admin job but you didnt get that job did you so you are not really any use to the company if you cant be flexible like i said and travel to runcorn etc.


i said well you are expecting me to travel 70 odd miles a day on min wage 40 hr week using my car,petrol and expecting me to pay for that how will i benefit from that? if you cant provide a job description ,permanent location etc then i will not be accepting this job offer.


partly my own fault for jumping at a job op
thinking better then roach center
the company was just down road from my house as well so thought easy commute
even thou it was min wage i jumped on it thinking no more roach center.


but they wanted a spare man to fill in for sickness leave etc which is fine i understand that
but to expect me to travel 70miles a day on min wage using my own car and petrol i must of had idiot writ on my head who in the right mind is going to do that.

so guess its back to applying for roles.

and i got this letter yesterday i was talking about so maybe this useless company
have contacted roach center and made up some crap


The date by which you are expected to switch to this new service is 1/01/08. That’s 10½ years ago?

sorry BB just example i put i have 7 days from today to sign up to online service

if not then (this may effect your claim stop money etc.) job center love that line of text if you dont do this etc
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universal credit online service 21 Jun 2018 09:29 #8865

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What a madcap carry on. First of all I would be looking into that UC letter and it`s authenticity. I would then look at the so called `job offer` and pick holes in it regarding the travelling, no job description, no form of written agreement whatsoever. NO travel expenses? :huh: And don`t mention it to joke centre of they didn`t refer it to you.

If you are on JSA blackbeard, DON`T touch Universal Credit until you are moved or managed onto it. You already claim JSA so are not in a position to make a NEW claim for UC as claimants should (in time) me migrated over naturally from legacy benefits to UC. Can`t really comment further as I can`t be sure the letter you received is just their way of goading claimants into worrying or if it`s a genuine request. CAB should be able to help you if joke centre don`t clarify it, but don`t action it until you have 100% clarity. This could just be a letter they generate to kid people they must claim UC. They are doing the same with pensions being paid into post office accounts and asking pensioners to have their pensions paid into BANK accounts. It`s a money saving excersize.
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universal credit online service 21 Jun 2018 11:00 #8868

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update

just rang the number on letter its legit told me on the phone
every one who is on universal credit will be getting the same letter because they are updating from the old system so need peoples up to date details on the new system :ohmy:

so i asked why is that?

well we need to see every ones ID proof of address to see its them claiming etc and they will need to attend the job center again
the new site is better you can speak to your work coach via message live (they told me that last time about FAJ thing)
and you can book your own job center appointments online aswell
you will need to sign up to the new service to continue to get unversal credit
the letter was sent 2 weeks ago so its run out of date you need to sign up today
hmm i only got the letter yesterday

so i said well i am at roach center next week for sign on day cant i show my ID etc then
nope you need to book appointment for that

talk about time wasting when every they say somethings better i always
think its going to be worse dont trust them at all
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universal credit online service 21 Jun 2018 11:07 #8870

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Sounds like a new update of some kind with UC? If you are near a TV blackbeard, tune into the freeview channel 232 at 12:15pm today to hear Fester McVey announce changes to the UC system. Not sure what those are likely to be but hopefully she`s going to announce a halt to it.

So does this letter you received mean you need to update your personal details on a current UC claim or they are asking you to make a fresh claim? Sounds crazy to be asking people to make a fresh claim if they are already ON UC? It should be a case of just presenting their ID again to verify themselves? This should be done at the job centre anyway?
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universal credit online service 21 Jun 2018 11:42 #8872

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Blackbeard, it’s best not to accept any low-wage/minimum wage job while the Tories are in power. You will have no rights and be exploited as your situation shows.

Best to stay on the dole and endure the games the DWP play until Labour get in. Come off the dole every year and make a new claim a fortnight or so later to keep you from being eligible for workfare etc. You can only be put on workfare if you have been on the dole for 2 years. Coming off the dole every year breaks this cycle.
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universal credit online service 21 Jun 2018 11:44 #8873

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Listen out for any mention of GOV.UK Verify in the statement.
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universal credit online service 21 Jun 2018 23:48 #8878

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When signing up for UC online...Don't choose to verify your identity online, I chose this option thinking that it would ask me to upload a scan of my driving licence and passport...Erm... Nope !
It sent me to a choice of two OUTSIDE companies and asked me which one I wanted to sign-up with (to prove my identity) !
One was 'Experian' The credit checking company... the other was another company that I had never heard of.
I quickly exited and decided to just take my ID in for a check at the Job Centre.

As everybody else is saying... DON'T sign up for UC until they hold a gun to your head and force you to.
I signed up for it (forced to)...
1st Appointment... ID Check.
2nd Appointment... CC Meeting.
(Who you see at THIS (CC) meeting is your NEW WORK COACH... I Hope you get a Good one).


3rd Appointment... CC's were changed. (in my favour).
4th Appointment... CC's were changed. (NOT in my favour).

They might change the CC agreement while you are there to sign on, and they will tell you what they are doing to change it, You then DON'T have to accept the changes straight away (you dont sign anything) BUT You have to go home, go on your computer and click on 'Accept' changes ! (OR NOT).
AND the great part is that you have maybe a Week or two BEFORE you have to accept it (or not).

GREAT for people that need to check with Welfare Central And The Law on what they are accepting BEFORE they accept it and IF they can actually be MADE to accept it :)

Another thing is that you DON'T actually 'sign on' at all anymore !
You don't have to sign a piece a paper, you don't have to sign the electronic thing anymore... it's all Gone !
(I'm not sure if that's because I'm on a sick note, but I was told that I don't need to sign anymore).

You also can't make your own appointments on the UC Webisie ((for signing on)(as far as I know), Your next signing appointment is made when you sign on last (as always) but you CAN send messages directly between YOU and your Adviser.
You could maybe send a message asking for an appointment with them OUTSIDE of your signing on appointment if you need to see them for something else.
Or you might be able to move the appointment because of a job interview or illness maybe. Not too sure about this one.
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universal credit online service 22 Jun 2018 00:31 #8879

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Yep did same thing to be able to reg for the new UC online site i had to verfiy online today with choice of 4 private companys online

took me 3hours passport and driving licence numbers had to be added to this online thing i had to download a app to phone and take a pic of passport then a take a pic of myself then get a code texted to my phone then a code to my email addres that i had to add to website talk about big brother surprized they dint ask for fingerprint and a dna sample.

(Booking apointments)
Yep had a quick look i coundant see any where on site to make apointment booking even thou they said ther was on the phone i some times think they sit in the roach staffroom thinking of lies to tell people like myself who phone up to cause problems.

When i go for sign on days they nevr get me to sign anything aswell?

I did all the verfy thing then on
(my to do list on UC site) says i need to book apointment to see work roach to verfy even thou i spent 3hrs doing that so now i got to take id etc to prove its me .

I am guessing this new UC online service site is not mandortery that we have to use? It Once regsterd with it

it has a few sections add your job searching sectors to show your work roach and a journal day 1 attended roach center day 2 etc i wont be useing it if i dont have to i havent signed up for the find a job service yet ether i just use cv libary indèed total jobs etc
But i am guessing they will try make me next time i go
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universal credit online service 22 Jun 2018 00:54 #8880

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First off, Universal Jobmatch is a job search website.
The Universal Credit website is for signing up to Universal Credit.

The two have nothing to do with each other for the purpose of signing up for Universal Credit. They are two completely different things.

It sounds like you have entered enough details on the Universal Credit website to now Force you to go ahead with your claim application AND so now... you have to go ahead with it and phone them !

What exactly does your 'To Do' list say ?
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universal credit online service 22 Jun 2018 01:04 #8881

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Yep letter means i have to sign up for new site update all my details and attend roach center to prove its me its more or less like when i first signed up for the dreaded UC claim .

They want every thing fillin in the same as when you first sign up for UC on this new UC site

Have to add Email address .phone num address etc savings
I had to sign up with the famous verfy thing.just to be able to reg with this UC online site

had to fill in all details again even asked how much i was earning last time i worked which was strange.

Then i had to do the verfiy thing in order to reg with the site and gain access to my acount and now i have to attend roach center yet again with my ID and proof of address same as when you first make a UC claim

Surely they have all our details on computer so why cant they just transfer its like we are.doing ther job for them
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universal credit online service 22 Jun 2018 01:12 #8882

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To do list

Phone UC to book your verfy apointment
(Done that today)

Fill in you job sector pefrence so your work coach can see what kind of roles you are looking for to help with your job search.

fill in
Your ethinicty background etc (optional)
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universal credit online service 22 Jun 2018 01:15 #8883

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I have never heard of someone already being on UC that had to apply again.
I gave an E-Mail address... fake phone number.
I didn't need to Verify my identity online, I could just take my ID into the Job Center, so thats what I did (after seeing the online options).
I wasn't asked how much I was earning the last time I worked.
Its a bit confusing !
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universal credit online service 22 Jun 2018 01:30 #8884

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Sounds like your online ID either failed or maybe hasn't been approved yet, The company that you chose would need time to verify it.
I would keep checking your 'To Do' list and see if your ID check gets cancelled (whenever you get a message on your UC journal... you will get an E-Mail telling you to check your UC account because you have a new message).
If you DO still have to go in for the ID check then don't forget that thats the first appointment that you can get the 1 Month advance payment.
Job sector Pref's are just for your 2nd appointment (CC Agreement), they will also ask about job websites that you check and anything else that you are doing to find work.

They may also try to force some other CC's on you, but don't worry ! Until you go home and click on 'Accept CC's' they can't be enforced... therefore... you have time to research what they are trying to add ! Then you have plenty of time to come up with a defence against the CC's being added :)
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universal credit online service 22 Jun 2018 02:29 #8885

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After you fill in your Job Preferences and what you are doing to find work... You will then (instantly) get another 'To Do' message and will be asked to upload a C.V. (be ready). But it's not expected straight away, you will have time to sort it out later if you need more time to sort it and upload it.
This (as far as I know) only goes to your adviser/Job Centre.
The Ethnicity thing ! I had a look at it and it is in No way looking for (any) real info about me, so I just filled it in to get rid of it.
It just stays there until you fill it in.

The questions (for Me) consisted of...

Which of these best describes your ethnic group?
Which of these best describes your ethnicity or background?
Sexual Orientation ?
Your religion ?
Are you married or in a civil partnership ?

Me thinks that they are trying to trick someone with the Last Question ?
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universal credit online service 22 Jun 2018 03:15 #8886

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I just wanted to add that... until you accept your CC agreement online (after your work coach has made a list OR added something else later), then payments will Not be made to you until you accept the new CC terms.
So... you either Have to accept them OR fight them !
Think twice BEFORE pressing that Accept button when you get home !
But also think twice before NOT accepting the new CC conditions.

I don't know what happens when you reject one of the new CC's added, I'm new to this UC system.
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universal credit online service 22 Jun 2018 07:06 #8887

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Spike wrote:
After you fill in your Job Preferences and what you are doing to find work... You will then (instantly) get another 'To Do' message and will be asked to upload a C.V. (be ready). But it's not expected straight away, you will have time to sort it out later if you need more time to sort it and upload it.
This (as far as I know) only goes to your adviser/Job Centre.
The Ethnicity thing ! I had a look at it and it is in No way looking for (any) real info about me, so I just filled it in to get rid of it.
It just stays there until you fill it in.

The questions (for Me) consisted of...

Which of these best describes your ethnic group?
Which of these best describes your ethnicity or background?
Sexual Orientation ?
Your religion ?
Are you married or in a civil partnership ?

Me thinks that they are trying to trick someone with the Last Question ?

I would Not Answer the last Question :ohmy: , If you are Married or living with a partner It can dramatically affect benefits, best to say Nothing,
The other questions strike me as Racist. :ohmy:
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