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TOPIC: universal credit online service

universal credit online service 22 Jun 2018 08:17 #8895

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Interesting conversation, thanks everyone. I think when my time comes to claim UC I`m hoping I will have a `managed` migration while on ESA , but if I need to make a new online claim, I would prefer to attend the job centre with my ID rather than choose one of the listed organisations because I know I would not be able to produce a passport or a driving licence or even photo ID. :unsure: I could take in the paperwork they ask for, birth certificate, bank statement, proof of landlord etc....

Not sure about having a UC online journal but not too sure if this is a `required field` when creating a new UC account? If it means being chained to my laptop every day to check emails asking me to go to tis journal as I have X messages, I`m not sure that would drive me loopy! But at the same time, I`m wondering if it`s mandatory or if we can choose not to have this UC journal?
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universal credit online service 22 Jun 2018 10:07 #8898

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Well done Blackbeard for taking that person into the office and questioning what most people other than joke shop etc will seas totally logical questions regarding that 'job'

If there isn't any terms of employment etc there aint no job tell em, did joke shop or some scummy provider company send you to this ?


No need for online journal Comply or any other, at least I've never had one in 2 years on UC. :) i think this has been briefly answered by DWP in one of their FOI evasive responses. This maybe of help to some out there especiall the email/phone part. www.whatdotheyknow.com/request/427278/response/1034199/attach/html/2/FOI%203555%20reply.pdf.html
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universal credit online service 22 Jun 2018 11:07 #8899

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blackbeard wrote:
Yep did same thing to be able to reg for the new UC online site i had to verfiy online today with choice of 4 private companys online

took me 3hours passport and driving licence numbers had to be added to this online thing i had to download a app to phone and take a pic of passport then a take a pic of myself then get a code texted to my phone then a code to my email addres that i had to add to website talk about big brother surprized they dint ask for fingerprint and a dna sample.

What if you haven't got a smart phone or a PC or passport with with a valid date. The last time I used a passport was on a school trip to France in 1982. Never been out of the UK since. Do they expect us to fork out £70 plus to renew our passports!
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universal credit online service 22 Jun 2018 11:26 #8900

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Now I am bewildered. The FOI (thanks jobber!) states:

3. There is no recorded information on this issue because it is not a legal requirement of
claiming UC that a claimant provides a mobile phone number or an e-mail address. UC
can be paid to a claimant without either of these recorded.

It is NOT A LEGAL REQUIREMENT of claiming UC that a claimant provides a MOBILE PHONE number OR and e-mail address? So why then, does the online registration of UC ASK for these? if they are not a `required field` when making an online claim? Or am I missing the point here? Can you do a UC online claim and `skip` these boxes? I would doubt this because most things we do online will ask for one or both of these to be able to receive either an email or text message about the claim we just made or the next steps to take?
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universal credit online service 22 Jun 2018 12:06 #8901

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I think the point that you may be missing here is that they are discussing claiming Universal Credit ONLINE.

Obviously if you choose to claim online or on a mobile device that accesses internet services you are going to need an email address and/or mobile number which they will need in order to be able to contact you.

If you don’t have, or don’t want, such devices, or to open an online account on such devices, and there’s no law against that, how on earth can you be expected to do the impossible?

It still remains an option (as far as I know) to claim UC in the conventional way at your local JCP. It may take a bit longer, that's all.
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universal credit online service 22 Jun 2018 12:44 #8902

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The reason I bring this up though BB is, isn`t it the case that everyone HAS to claim UC online initially, BUT, when filling in the first few online pages it will seek to ask who we are and how we can be contacted (mobile/home phone or email?) before it gets to the part where it asks - `do you wish to verify ONLINE? And if we swerve this to choose `attend my jobcentre` instead, then we have already been prompted to supply a mobile number or an email address regardless of whether DWP state in FOI`s that we don`t require by law to have either for a UC claim? I`m a bit baffled by them saying this, but then asking anyone making a claim for exactly that. Doesn`t seem to be a way around it?

My work coach already has a valid email address on my records anyway, it`s the mobile phone access I refuse to allow them to know about. Happy enough with the email thing because I realise this can be required if they need to send me any updates. Although they possibly can send out letters for new claims but have no idea if they do or not to proceed with a claim in person.
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universal credit online service 22 Jun 2018 13:26 #8903

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Giving out your email address has got more serious consequences for your personal data and data privacy than your mobile phone number ever will. We’ve had numerous discussions on the subject and I thought the general view was that providing DWP with your email address was a definite no no. Since you have already done that, you leave yourself with no grounds on which to argue or refuse to accept FaJ, GOV.UK Verify, or any of the other online initiatives that they dream up in the future. Not to mention constant automated emails and generated spam, day and night.

As far as your mobile phone number is concerned all you have to do is say that you do not have one and can’t afford to maintain one or pay for one. Unless you tell them you have one they won’t know you have one. It’s as simple as that.

If you find yourself compelled for some reason to use a phone to contact DWP you will usually, hopefully, be communicating with a human on the other end. Make it clear that you are using a land line, a pay phone or a mobile phone borrowed for the occasion from a friend or neighbour and that you would like any necessary response or future contact to be via email or letter. That, again, should be pretty straightforward.
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universal credit online service 22 Jun 2018 16:38 #8905

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I didnt want to put my passport number or download a app on my phone so i first clicked i dont have a smart phone option then it poped up with we cant verfy you please book
Apointment at job centre to verfy or borrow a smart phone.tablet and try again.

so i thought not booking apointment if i can help it so i clicked back and added passport num and downloaded app on phone and got email to say i had verfied i have email that i only use for roach center .
When i was fillin in the info on new site was 2 options

How would you like us to contact you
Email
Text


Even thou i verferd on line i had to book a new apointment any way to show ID so phoned UC said can i show my ID same time as i sign on
Told me nope diffrent apointment after 20mins rown told them i sign on wed and i have to come back day after to show you my ID just wasting my time in the end they got me apointmeny half hour after sign on time so good going
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universal credit online service 22 Jun 2018 18:32 #8907

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The email address was given over when I claimed JSA BB and I`ve only myself to blame for that because I blurted out to another work coach that I had home internet access. :S I had a senior moment that day and don`t know what came over me. I`ve regretted it ever since, but only had to reply to a work coach once when my JSA was closing and my ESA was up and running again, so it was just to clarify that I didn`t need to attend an appointment she had given me when on JSA. The only other time they have sent me an email was to tell me that UJM was closing, so quite recently.

blackbeard wrote: so i first clicked i dont have a smart phone option then it poped up with we cant verfy you please book
Apointment at job centre to verfy

This is what I will do blackbeard as I don`t want my mobile number being accessed by this system. Will go down the `meet someone in person` scenario after starting the initial claim online if and when I need to. Thanks for starting this thread because Spike has also posted some useful `to do/don`t do` actions regarding his experience with UC, which I have duly noted.
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universal credit online service 22 Jun 2018 19:36 #8909

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So there's no point in getting id verified online, if it still means verifying your id in person.
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universal credit online service 22 Jun 2018 22:57 #8911

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Re: Photo ID
When I was told that I would be going on UC, I told a work coach that my Passport and Driving licence were both out of date and I couldn't afford to renew them, I asked her How I would make a claim... she didn't know the answer and so asked a man who dealt with UC ID check appointments.
He told me to bring them in anyway 'as there was a way to work around them being out of date'. I think its alright them being out of date as long as the Photo still looks 'like' You, Or maybe that they just HAVE to accept SOMETHING.
People would have to check this out for themselves but it just shows that the Photo ID being expired isn't a definite 'NO'.
Due to Government Cutbacks... The Light at The End of The Tunnel Has Now Been Turned OFF !
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universal credit online service 23 Jun 2018 08:34 #8912

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Spike, are they actually saying we NEED photo ID then? Just curious as I don`t have any official stuff with my image on it, just the usual birth certificate, national insurance card, health board document from years ago and more up to date stuff like bank statements, etc.....although I pay the gas & electric bills, they are always sent in my mothers name as she opened the original accounts, so my name wouldn`t be listed on any utility documents, only the council ones.

Catwoman, I`m thinking the same. We make the initial claim online but when it comes to `verify`, we can choose to meet someone in our job centre with the necessary documents and I `think?` we are asked to make that appointment within 7 days of making the online claim? Otherwise we need to begin the claim again from the start. Someone correct me here if I`m wrong.
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universal credit online service 23 Jun 2018 09:30 #8913

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comply or die wrote:
Spike, are they actually saying we NEED photo ID then? Just curious as I don`t have any official stuff with my image on it, just the usual birth certificate, national insurance card, health board document from years ago and more up to date stuff like bank statements, etc.....although I pay the gas & electric bills, they are always sent in my mothers name as she opened the original accounts, so my name wouldn`t be listed on any utility documents, only the council ones.
===
Sorry, I can't answer that question because I wasn't in that position.
It would be worth asking your adviser the next time you go in to sign.

I would imagine that they will find 'a way around it' because there must be
tens of thousands of people without any photo ID and I'm guessing that they
can't make you spend money on something that you can't afford (New or Updated
Passport/Driving Licence), same as they can't make you buy a mobile phone or
get an internet connection and an E-Mail address.

I think that they are probably just trying to get as much information out of
us as they can by asking us for photo ID in the first place... which might
not even be a requirement for claiming UC.

If I walked into the Job Centre and started taking photo's of ALL the
advisers and writing their names down... I'm pretty sure if I explained to the 'Bouncers'
that I just 'wanted to make sure that they Were WHO they say they ARE when I next
have an appointment with them' ! ... I Would STILL be thrown Out !
Works both ways ! Erm... NOT :)
Due to Government Cutbacks... The Light at The End of The Tunnel Has Now Been Turned OFF !
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universal credit online service 23 Jun 2018 11:07 #8914

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I don’t know why our national insurance number isn’t alone good enough as ID for them. That contains all they need to know about us. It was good enough when I first made a claim for the dole in the late 80s, so why not now.
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universal credit online service 23 Jun 2018 11:22 #8915

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Both good points Spike and archangel. I can imagine new claims being more on the emphasis of verifying who they are if they have never been on UC for example, or maybe they had a change of circumstance that allowed them to close their UC claim and they are now looking to re-claim UC having had to reduce their working hours or lose their actual job. Otherwise, as archangel said, out national insurance number and information already HELD by DWP should suffice.

Spike wrote: I think that they are probably just trying to get as much information out of
us as they can by asking us for photo ID in the first place... which might
not even be a requirement for claiming UC.

Point taken Spike. Will find out about this the next time I speak to a work coach. No doubt if it`s my usual coach she will clarify this, but if I get one of the jobsworths they could tell me that it`s mandatory....they love that word though, don`t they. Will find out one way or the other!
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universal credit online service 23 Jun 2018 11:27 #8916

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Catwoman, I`m thinking the same. We make the initial claim online but when it comes to `verify`, we can choose to meet someone in our job centre with the necessary documents and I `think?` we are asked to make that appointment within 7 days of making the online claim? Otherwise we need to begin the claim again from the start. Someone correct me here if I`m wrong.[/quote]
=======
As far as I remember (on the Verify your ID Section)...

You are asked to Verify your ID
You click on that and it gives you two options...
1 - Verify your Identity Online.
2 - I Can't do this online.

Option 1 - Takes you to a choice of Outside companies, you have to choose
which one that you want to sign up to so that you can verify your ID online
(Experian etc.)

Option 2 - Select... I can't do this online, click 'Next' Or 'Done'.
This takes you back to filling in the rest of the subjects/questions.

After you have completed the whole application you then need to phone them to
make an appointment for your ID check within 7 days.
(if you decided...'I can't do this online')

Side Note...
When I signed up... the ID check and the Commitments(CC) appointment where
both booked on the same phone call and were NOT available on the same
day/time.
This now seems to have changed to just the ID Check being booked, and THEN
the CC appointment afterwards... I think that they changed it because loads
of people were failing their ID Checks and so... their CC appointments were
then made void, this made lots of problems for advisers that already had the
2nd appointment (CC) booked in with them and left them scratching their heads
and wondering what to do with their spare time instead of belittling the
inferior people!

Another side note...
The ID Check has now changed it's name to 'Biographical Appointment' !

Anyways...
After the phone call...sign into your UC account (which you would have
already created).
Check your 'To-Do' list and it will tell you to 'Prepare for your ID Check'
It will tell you the date and time of the appointment (that you just made on
the phone), and it will also give you a list/idea of what you need to bring
with you.
It might also give you other things that you need to do depending on your
questionnaire answers/circumstances.
Due to Government Cutbacks... The Light at The End of The Tunnel Has Now Been Turned OFF !
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universal credit online service 23 Jun 2018 12:38 #8917

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One Point ref ID that MIGHT Be a future Concern:
Both Australia & New Zealand, And I think some parts of the USA Issue a ID Card in order to get Any Benefits inc Health Care;
I cant think how long will it be before some wizkid in Parliament dreams up this idea,
So Far A Great deal of Benefit Reform has come from New Zealand, Quickly taken up by Australia
and now being Drip Fed into the UK:
Things will never get better,
But will get a whole lot worse.
:angry:
YNWA: You'll Never Walk Alone
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universal credit online service 23 Jun 2018 16:52 #8918

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When i made my claim for UC i did it all on line and then bugger me had to answer all the same questions again 2 days later in joke shop, was like a police interrogation,they are taking the piss here and an FOI request wouldn't go a miss with this as i dont see as to why people should be interrogated twice with EXACTLY the same questions,my mistake they did this on phone as well so 3 bloody times. :evil: Total scumbags

I feel the passport question is them being nosy bastards again! there will be something embedded in the passports security strip that will let them know if you leave the country .They cant bare the thought of an unemployed person having 7 days in the sun.

If you have a passport tell em you dont and dont even mention you have an out of date one as i feel that will be of some use to them.

Mine has been accepted for security clearance on job applications and its 8 years out of date so must hole some details to pass IT systems etc.

UC application takes approximately 45 mins online and an age on the phone, you can guess how long at joke shop.
.
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universal credit online service 23 Jun 2018 17:24 #8919

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No i applyed useing a agency they was wasting my time asking me for 2 refrences when i can start etc
whats my min rate of pay etc over 3days of emailing me and me replying i tried to phone them everyday but thy was in meeting the agency rep so i phoned them on 3rd day said can you get me a interview as its been 3 days of emailing etc then the agency said well we have sent some others to the interviews this week we will get back to you if ther is a free slot next week
so i thought not waiting about so i went on indeed applyed direct to company for the admin job the same agency messed me about last year so was not waiting for them to mess me about again.

Roach center knew i had interview
But i dint tell them anything else just that i got a interview .

when the company phoned me after interview they said you dint get admin job but ther is something else you can do i asked what he said well wait for HR to contact you 4days lata HR phoned me they dint know anything about the role only my start day for induction told me my contact on site will fill me in on start day got ther he dint have a clue ether
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universal credit online service 23 Jun 2018 18:42 #8920

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Blackbeard, so sorry to hear you have been piddled around so much just for trying to find employment. Well done IDS, Damien Green, Esther McVey and co for creating this false climate that should be crashing down around their ears if we still lived in a sane world.

That so called job offer is right out of The Castle by Franz Kafka. Actually it is worse, this bunch just seem to want a gopher. I wonder how they were going to pay you, by the hour or on piece rate or a plate of beans. Easy sat here in hindsight but it could have been fun to ask which office/desk you would have been sat at if you got the job you thought you were turning up for. But honestly you seem to have handled it very well considering the obvious disappointment.

If you get any harrassment off joke central about it by all means be willing to speak to the hardworking branch manager and go through it like you have here so then they cannot justify sending/forcing/sanctioning etc other people for interviews with this company until they have checked it out themselves so the company knows officialdom is on the case. Obviously JC don't give a flying fig but if they think you are taking it further (up to regional level) that might make em sweat as they probably know all along what has been going on considering they have (apparently) had 3 others very recently. I imagine they will be so swamped with the extra work UC has created for them that they won't have time but there is always that occasional over zealous demon roach.

I had a similar experience several years ago which I did tell JC about as was situated a few hundred yards away. Got an interview for an admin job, turned up for interview (interviewer late and wearing jeans and trainers :huh: ) ushered into meeting room for group chat on Sales roles. I soon stopped him for some clarification and politely got up and left after he confirmed the admin job had gone. No interview and no job, timewasting con artists but there were people in that waiting room eager to be exploited and too proud/embarrased to claim benefits which is the really sad part as the whole point is to cover periods 'between' work.
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