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TOPIC: DWP figures reveal complaints from claimants have skyrocketed

DWP figures reveal complaints from claimants have skyrocketed 23 Oct 2018 17:00 #10680

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The Department for Work and Pensions (DWP) has had to hire more staff. This is to deal with the levels of complaints from claimants. But the news also raises questions over how well it deals with them.
The DWP: buckling under the pressure?

As the FT Adviser reported, the DWP has had to hire 13 more staff. This is to cope with the amount of people complaining about the rise in the women’s state pension age. A body within the department deals with complaints. It’s the Independent Case Examiner (ICE).

As the FT Adviser reported:

The [ICE] office has been handling complaints about the changes which led to the creation of the Women Against State Pension Inequality (Waspi) campaign…

The number of complaints received by the ICE in 2017/18 nearly doubled to 5,857 from the previous year, when 2,940 were received.

Of these 3,161 were related to pensions, which had ‘increased significantly’ due to state pension age complaints

In a written answer on 16 October, DWP permanent under-secretary Justin Tomlinson said the DWP was funding 13 more ICE staff in 2018/19. It may need it – as the WASPI issue affects hundreds of thousands of women.
WASPI

As The Canary previously reported, the 1995 Conservative government’s Pension Act included plans to increase women’s state pension age to 65, which is the same as men’s. But the government did not contact the women affected until 2009 – 14 years later. At first, the government planned to slowly phase the reforms in. But in 2011, then chancellor George Osborne decided to speed up the process by several years.

www.thecanary.co/uk/2018/10/23/dwp-figures-reveal-complaints-from-claimants-have-skyrocketed/
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DWP figures reveal complaints from claimants have skyrocketed 23 Oct 2018 22:34 #10683

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My ICE complaint (medical assessments) took 12 months to resolve. Overall I was reasonably satisfied with it (at best), there was an awful lot of repetition which had me thinking it could have been handled quicker. Main part involved an investigation going through 5 years worth of paperwork they had to hand over to ICE but it took 3 months to get to that stage. 12 months is a long time when someone is in financial difficulty and when that is through the actions of somebody else it is extremely frustrating on top. Also there is the aspect of financial redress which in this case is potentially huge. Many of these women would have conducted their lives and their plans very differently had they been told earlier. And what of those who have had to seek medical care, this is something which we won't know the full impact for years more i.e. how working into your late sixties affects women especially those with physically demanding jobs. When are the govt going to accept that cutting corners really is not worth it? Start and concentrate on the tightfisted and rogue employers (because for a start working conditions now have to improve accordingly) and not forgetting the big tax dodgers.
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DWP figures reveal complaints from claimants have skyrocketed 24 Oct 2018 13:52 #10687

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Every time I listen to questions in the Commons surrounding either Universal Credit or arguments against removing state pensions from women at 60 etc, it seems to me the Tories know exactly what they are doing and will never revert back once they impliment change they think is working, when the rest of us know it isn`t. They use the words `test and learn` now when speaking about Universal Credit. Yes, TEST on claimants and LEARN from mistakes. Meanwhile, those mistakes are costing lives and harming people badly who just want to be able to survive, yet find they are being penalised at every turn.
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DWP figures reveal complaints from claimants have skyrocketed 24 Oct 2018 16:10 #10688

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Until The Mass Grass Roots of British Society Rise up, and as one Huge Mass Challenge the Rich Elite; NOTHING Will Change;
Im well past my prime for Street Fighting & Rioting, Its down to today's Youth to Do Something;
But I fear it may already be to late....... :huh: :angry:
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DWP figures reveal complaints from claimants have skyrocketed 24 Oct 2018 17:16 #10691

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I`m not sure if this government have achieved their goal Paul and brought people to their knees in fear of losing their homes or incomes if they dare try. Online revolts through twitter/facebook and the like seem to be the mainstream places now for revolt or ranting rather than physical actions. There probably are groups who would rise up against those who treat the masses with nothing but pity, but the one tool we DO have is a VOTE! The pen is mightier than the sword they say, well lets all USE the pen and vote these wasters OUT.
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