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TOPIC: Exclusive: DWP Holds No Data On People Who Can’t Claim For Universal Credit Online

Exclusive: DWP Holds No Data On People Who Can’t Claim For Universal Credit Online 04 Jan 2019 04:58 #12553

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“The fact that Universal Credit is digital-by-default has made a really big assumption about the level of digital access amongst potential claimants."

The Department of Work and Pensions is under fire for failing to track data on the number of people who make Universal Credit applications without using a computer, HuffPost UK can reveal.

The ambitious roll-out of the new benefits system is the government’s first digital-only service of this scale, and means claimants must apply online.

But there has been widespread concern the tech-based system is leading to digital exclusion for those who do not have access to a computer or are not IT literate.

Critics say some of the most vulnerable benefits claimants – such as older people, those on low incomes, the homeless or people with disabilities – are among the most likely to have difficulties making digital claims.

Now, HuffPost UK can reveal that two years and seven months into the digital implementation of Universal Credit, the Department for Work and Pensions (DWP) says it does not hold any data on the number of claimants attempting to apply offline.

www.huffingtonpost.co.uk/entry/universal-credit-digital-exclusion-dwp-holds-no-data_uk_5c2ded32e4b05c88b706302d
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Exclusive: DWP Holds No Data On People Who Can’t Claim For Universal Credit Online 04 Jan 2019 09:59 #12560

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This has been Made WORSE, By the Conservative Government Closing Down places where people could get Help, Advice and access to a PC,
Thousands of Library and Volunteer services have been shut in the last few Years, Job Centres Merged and Computers removed.
Is this i Deliberate Tory Policy to STOP People claiming Benefits ?. :angry:
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Exclusive: DWP Holds No Data On People Who Can’t Claim For Universal Credit Online 04 Jan 2019 12:08 #12565

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It`s worrying too that UC is all online (mostly) with a free helpline because I can`t get my head around the fact that a UC claimant will get up each day, have to attend a job centre or a Library or other such place with computer access just to meet their `requirements` for their claim and use the journal as part of that and to check their email account for any alerts and to `check their journal` for urgent messages which can be trivial, or a demand to attend something or upload evidence etc....

It all feels very robotic and controlling. No doubt many people will also fall for the mobile phone number trap and find that they are being texted with the same demands. I`m trying to fully prepare myself for UC and all it`s pitfalls. Not giving a mobile number, reducing my conditionality as low as I can reasonably manage and only agree to `reasonable` actions.

CAB are great. They will help claimants with new and existing claims and do drop in services in communities helping people with UC, so check your local council websites, Library websites and other community hub`s for Universal Credit advice/help because it will be there. I know of a few places local to me who run drop in services for UC for a few hours per week in various locations. Sadly though, there will be individuals who will struggle with the whole perception of UC and it`s endless problems and hurdles.
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Exclusive: DWP Holds No Data On People Who Can’t Claim For Universal Credit Online 04 Jan 2019 13:03 #12568

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The BIG Problem is people in Rural areas, where no services exist, Most Villages and a large number of small towns, No longer have a library; Drop in centre or even a Community Centre; With few or No Busses, and most people in these circumstances certainty wont have a Car.
Add to this STILL Many Rural & Remote areas Have No Broadband service or a very slow one and you are up shit Creek.
How dare the Government launch a all Digital service that ONLY Benefits City's & Large Towns. :angry:
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Exclusive: DWP Holds No Data On People Who Can’t Claim For Universal Credit Online 04 Jan 2019 13:43 #12575

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Well said Paul. The more remote people are the more difficult navigating this awful system will be.
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