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TOPIC: Universal credit scores lowest for satisfaction in benefits survey

Universal credit scores lowest for satisfaction in benefits survey 04 Feb 2019 12:13 #13674

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Official findings reveal one in 10 claimants were ‘very dissatisfied’ with experience

Universal credit has the lowest claimant satisfaction rates of any welfare benefit, according to an official survey that suggests tens of thousands of people are being left frustrated by their experience of the government’s flagship programme.

One in 10 claimants told the Department for Work and Pensions (DWP) they were “very dissatisfied” with their experience of universal credit, and they reported significant levels of discontent with the quality and effectiveness of the service they received.

Campaigners said the survey confirmed there were still “fundamental problems” with universal credit and called for it to be closed to new claims while the issues are fixed.

The chief executive of the charity Child Poverty Action Group, Alison Garnham, said: “The work and pensions secretary has said she is listening to concerns about how universal credit plays out on the ground. Will she listen to the many people who responded to this survey to report ongoing problems?

“The ministerial refrain is that universal credit is a force for good but the DWP’s own survey shows in reality there are still fundamental problems. Overall, satisfaction rates among universal credit claimants are worse than for any other DWP benefit. That is not where universal credit should be.”

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