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TOPIC: Getting WCA postponed

Getting WCA postponed 29 Mar 2017 09:45 #316

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It has come to my attention that ESA claimants who write on the ESA50 that they require their WCA to be audio-recorded (a reasonable adjustment for those whose memory and concentration are impaired by their condition or medication), will need to repeat this request once they receive their WCA appointment letter. Maximus will not tell you this, the information was discovered by accident following a complaint. The appointment letter will just say 'If you are unable to attend, or will need help whilst you are at the assessment centre, please inform the appointment help desk on 08002888777 as soon as possible'.

This phrase 'need help whilst at the assessment centre'
is deliberately vague IMHO.

Further to this, it has come to my attention that if you leave it until about 7 working days (9 calendar days) or less, to contact CHDAUK and check that audio-recording has been arranged, there is the likelihood that they will not be able to procure the dual audio-recording equipment in time for your appointment - this may result in your appointment being postponed :evil:

I would advise anyone requesting their WCA to be audio-recorded, to keep hard copies of evidence that you have requested this (email a formal letter to CHDAUK to confirm the phone-call you made requesting this).

CHDAUK may use another tactic. They may tell you that you have emailed the wrong department and need to contact whoever they tell you to contact. This can be dealt with by including in your emailed letter:-

'This letter is to confirm my request for dual audio-recording equipment as per my ESA50 form and my phone-call. This request will not be repeated'
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