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TOPIC: ESA Phone Number?

ESA Phone Number? 05 Aug 2018 15:43 #9616

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I was looking through some paperwork today tidying up old letters from new. And on one of the ESA notifications I received this year back in May, it has the ESA phone number as beginning 0845 xxxxxx. I googled this and it`s a local rate number. I thought ALL DWP phone numbers were now free? :huh: Or at least, Universal Credit and some associated benefits?

Some of the other DWP numbers were still showing as 55p a MINUTE?!! :S Anyone know if this is right or if there is a Freephone ESA number anyone ON ESA should be phoning in order to call FREE, rather than dial this 0845 code? Same number showing on the letter I got back in 2017. Just wanted to put this up here because I know DWP did change some numbers due to pressure, but it seems my ESA letter from May 2018 is NOT an 0800 one.

The letter is headed Jobcentreplus in black, so it could be they want people to call this local rate number if they are not NEW claims?
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