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TOPIC: DWP, Adzuna and 'Find a Job' Account Privacy

DWP, Adzuna and 'Find a Job' Account Privacy 07 Feb 2019 17:27 #13890

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Remember, not so long ago, when we were being swamped with assurances that DWP and Adzuna could not and would not access individual jobseeker accounts on ‘Find a Job’?

Well surprise surprise!

DWP Policy Group Freedom of Information Team
Our Ref: FOI2019/03841
7 February 2019

Dear P Ferguson,

Thank you for your Freedom of Information (FoI) request received on 27 January. You asked:

For the months of August, September, October, November and December of 2018 please separately provide:

1. the number of times DWP accessed individual jobseeker accounts on 'Find a job; and

2. the number of times Adzuna accessed individual jobseeker accounts on 'Find a job'?


DWP Response:

I am writing to confirm that the Department has now completed its search for the information
you requested.

Regarding your requests:

“How many times did the DWP access individual jobseeker accounts on ‘Find a Job’? jobseeker accounts on 'Find a job'?”
• Aug: 458
• Sep: 282
• Oct: 338
• Nov: 279
• Dec: 196

“How many times did Adzuna access individual jobseeker accounts on 'Find a job'?”
• Aug: 4
• Sep: 15
• Oct: 8
• Nov: 3
• Dec: 5

The figures above include access to some employer accounts as they initially register as jobseeker accounts.

They will include each time an individual account is accessed.

If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely,

DWP Policy Group FoI Team
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DWP, Adzuna and 'Find a Job' Account Privacy 07 Feb 2019 17:52 #13894

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Quote: They will include each time an individual account is accessed.

Couldn`t be more conclusive than that. :dry: Thanks for this BB. So now the question is, when on UC, is it the case that EVERY UC claimant will be expected to open an account with FAJ, but not actually USE it? Meaning, if claimants can provide a list (and evidence) that `other jobsites` are more appropriate? For example, if we show examples of local searches like the following:

Jobs local to me on S1jobs - 235
Jobs local to me on Indeed - 434
Jobs local tome on FAJ - 68

Showing that other sites have more opportunities?
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DWP, Adzuna and 'Find a Job' Account Privacy 08 Feb 2019 05:56 #13900

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So much for the DWP cant access user accounts bull shit and no explanation given as to why they broke there promise :angry:

We can expect that Adzuna as the company running the site might from time to time access individual accounts for valid reasons and the figures on there side seem pretty low and within acceptable figures.
But what excuse do the dwp have for assessing that info in such large numbers in contrast to the site administrators clearly this is just intrusive spying a sort of state surveillance. :dry:
#KeKLivesMatter
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DWP, Adzuna and 'Find a Job' Account Privacy 08 Feb 2019 09:05 #13901

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As Finnster points out, the actual numbers involved are comparatively low. I would think that claimants who have registered with the Find a Job Service (FaJ) number in the thousands, even hundreds of thousands. If their reason for accessing claimants’ personal accounts was genuinely to help claimants into work then it begs the question; Why are so few of the thousands, or hundreds of thousands, of the claimants registered being helped into work?

My own contention is that DWP and Adzuna access claimants’ personal (FaJ) accounts in order to trawl for and to use the contents to support them in cases where claimants are involved in, or instigate, mandatory reconsideration, tribunal or legal actions. In the absence of any further clarifications I don’t rule out that something more sinister might be behind it all.
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DWP, Adzuna and 'Find a Job' Account Privacy 08 Feb 2019 09:08 #13902

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Finnster wrote: But what excuse do the dwp have for assessing that info in such large numbers in contrast to the site administrators clearly this is just intrusive spying a sort of state surveillance.

Possibly the same `in-house` access for `valid reasons` Finnster but my guess would be if these stats were due to them snooping on individuals accounts, they would need to come clean if they were going to pull a sanction on someone based upon their `time stamping` when the law would say no, this individual has shown `all reasonable action` to look for work regardless of what time that individual has spent on ONE site. If a claimant visits multiple jobsites aswell as Adzuna and FAJ and can provide evidence of job search in line with their Claimant Commitment, that`s what matters. Not that you spent X number of bloody hours on FAJ.
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DWP, Adzuna and 'Find a Job' Account Privacy 08 Feb 2019 12:05 #13921

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One point thou has anyone got the statistic of how many time the 'Find A Job' site has been hit/access in this period (For the months of August, September, October, November and December of 2018). Just as a point of reference of percentages?

Also, I have found the site FAJ of no use to me. Much the same as the old Universal Jobmatch site that it replaced. More money on the "The Emperor's New Clothes" website. :unsure:

en.wikipedia.org/wiki/The_Emperor%27s_New_Clothes
Do not let the behaviour of others destroy your inner peace.
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DWP, Adzuna and 'Find a Job' Account Privacy 08 Feb 2019 13:02 #13923

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I would personally treat FAJ like any other job site and just use it `periodically` to type in my area or postal code and have a quick look at what came up. If I was ever pulled up for not spending enough time on that site, I would be well placed to bring them to task around the account `non access` assurances and if I`d agreed on my CC to OPEN a FAJ account and they had typed in something like "I will sign into my FAJ account daily"....then I would be bound by that only. But only if I`d agreed to it in the first place. Which is why we need to be careful about what is written and agreed to on that CC document. If it didn`t state -"I will spend X amount of TIME DAILY searching this site" then they are stuffed.
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DWP, Adzuna and 'Find a Job' Account Privacy 08 Feb 2019 13:24 #13925

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Comply, why not log into FAJ, for a while, and at the same time open a second window and do what You want to do on-line B)
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DWP, Adzuna and 'Find a Job' Account Privacy 08 Feb 2019 14:25 #13927

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Ah yes, the old `open new tab` thing Paul! :lol: Something I learned here not too long ago when asking about claiming UC and having my email account page open at the same time. Thankfully, Windows 10 allows for one `click` of the little +sign at the top left of the screen and then you just click on the website you want to open and it stays there until you close it again. A useful tool.
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DWP, Adzuna and 'Find a Job' Account Privacy 08 Feb 2019 20:56 #13975

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How can the dwp know for sure that the faj account belongs to you. More then one person may have the same name as you.
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DWP, Adzuna and 'Find a Job' Account Privacy 09 Feb 2019 00:27 #13978

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Help with FindAJob.dwp.gov.uk
@findajobdwp
Curated FOI disclosures from the DWP
twitter.com/findajobdwp

As this also relates to work search records, suggest checking out:
'DWP says Universal Credit Journal not mandatory for your Work Search records or CV. Why?'
(most popular post on mrfrankzola.wordpress.com)

DWP said:
It is not a mandatory requirement for the claimant to provide the required work search evidence via their journal. The claimant must be able to provide written evidence of their work search.

It is not mandatory for the claimant to upload their CV onto the journal, the claimant must however be able to show a completed and up to date CV. ”
(emphasis added)
www.whatdotheyknow.com/request/435142/response/1056696/attach/html/2/4201%20reply.pdf.html

New FOI request to clarify stats disclosed and cited above.

- Aug: 458
- Sep: 282
- Oct: 338
- Nov: 279
- Dec: 196
7 February 2019
www.whatdotheyknow.com/request/547872/response/1307160/attach/html/2/FOI2019%2003841%20Reply.pdf.html

"With regards the above access statistics, please state for each 2018 month Aug, Sep, Oct, Nov and Dec how many "individual jobseeker accounts" the DWP accessed for "technical service support" to assist "jobseekers who may be experiencing technical difficulties with their account?" And any statistics held that explain what DWP arranged such access not in relation to " technical service support" per your foi rely 3226:

how the DWP would know prior to accessing an individual's account whether the account holder is claiming social security benefits like JSA and UC?

can jobcentre Staff, Work Coaches and Decision Makers access "individual jobseeker accounts"?

besides "technical service support" please disclose the job titles, number of staff and names of the teams they work for DWP staff who can access "individual jobseeker accounts"?"

www.whatdotheyknow.com/request/dwp_access_to_individual_jobseek

Some background

Adzuna's Find-A-Job technology: Jobcentre Work 'Coach' user account access and social security entitlement, disallowance and sanctions
21 April 2018
www.whatdotheyknow.com/request/adzunas_find_a_job_technology_jo

Our Ref: FoI 3226
Date: 26th July 2018

Dear Mr Paul Ferguson,

Thank you for your Freedom of Information request received on 17th July 2018. You
asked:

“I would like copies of all documents used by DWP staff in order to access individual
jobseekers accounts.”

DWP Response

The DWP staff access to individual jobseeker accounts on ‘Find a job’ is limited to
those who provide technical service support. This team assists jobseekers who may be
experiencing technical difficulties with their account.

I attach the entry in the user guide detailing the access
www.whatdotheyknow.com/request/496020/response/1196022/attach/html/3/FoI%203226%20reply.pdf.html

Guide
www.whatdotheyknow.com/request/496020/response/1196022/attach/html/2/FoI%203226%20attachmt%20DWP%20document.pdf.html
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DWP, Adzuna and 'Find a Job' Account Privacy 09 Feb 2019 23:05 #14003

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"The DWP staff access to individual jobseeker accounts on ‘Find a job’ is limited to those who provide technical service support."

Although access is limited to those staff who provide technical service support, information retrieved may be passed to others. The implication that some boffins merely squash bugs in the system may be far off the mark. If information retrieved in response to a SAR, for example, was subsequently used to support a sanction decision it would be very concerning.
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DWP, Adzuna and 'Find a Job' Account Privacy 10 Feb 2019 00:05 #14004

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Legal basis for processing your information
"The data processors are not permitted to use the data for any other purpose than enabling job seekers find work. "
findajob.dwp.gov.uk/privacy.html

Universal Jobmatch: Blast from the past:
“While the DWP is already the data controller for the information, it would be considered ‘unfair’ for the UJM information to be used to consider the customer’s JSA (or similar benefit) claim without the prior permission of the customer being obtained by the DWP” [emphasis added]
pastebin.com/dvLDTKCe
via mrfrankzola.wordpress.com/2018/04/20/official-universal-jobmatch-to-be-abolished-may-14th-2018-but/
"You then ask about the DWP’s data controllership over information kept
on UJM. I can advise you that the DWP is the data controller for the
customer information kept on UJM. The DWP cannot however arbitrarily
access and use the information that a customer keeps in their UJM
account for considering the customer’s entitlement to benefits.

To use the customer’s UJM data for considering a customer’s entitlement
to benefits the DWP needs the specific permission b]consent[/b of the customer.
This
is because of the fair processing requirement of the first data
protection principle.
" [emphasis added]
pastebin.com/dvLDTKCe

Depending on exactly what is written on a Claimant Committment, particularly for the
35 hour a week work search/prep for UC, if I use FAJ as a search engine (without
logging in during or after any search) and or use two different browsers - one
to log in to an account (Chrome) and one to only search (Firefox) would lessen the activity
data recorded to an FAJ account.

When searching for jobs using Firefox, if I only focus on applying jobs that go to a 3rd party website
(employer/agency) then I would never record any activity in my FAJ account, yet I would
be using FAJ and applying for jobs via it.

Using Firefox to search for engineer jobs:
findajob.dwp.gov.uk/search?q=engineer&w=

Find job, ref D334-10522
findajob.dwp.gov.uk/details/1655303

Click on apply, goes to 3rd party site
www.applythis.net/?a=51CF353A5.0

Keep a record/note/email replies of applying for 'Maintenance Engineer' on FAJ, to meet CC requirements if agreed
(No FAJ account record of this application is created)

Highly probable individual's have more than one FAJ account. If an account is used to apply for a job that can only go via FAJ once completed the account could be deleted (data/cv removed and a new one opened)

Using data minimisation tactics, as above, are useful with other websites. Just like never using a UC journal for work search records or to 'upload' a CV

For jobs that can only be applied for via FAJ, search online to check if job is listed
on any other website

............

Help and advice = access a FAJ account
findajob.dwp.gov.uk/help-and-advice.html
Contact FAJ/DWP for help findajob.dwp.gov.uk/contact-us
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