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TOPIC: Jobcentre Staff ‘Not Trained To Deal With Disabled Claimants’

Jobcentre Staff ‘Not Trained To Deal With Disabled Claimants’ 06 Aug 2017 15:01 #3889

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AUG 2017 Saturday 5TH posted by Peter Lazenby

JOBCENTRE staff are “uncomfortable” dealing with claimants with mental health issues because they are only given one day’s training in how to advise with people with disabilities.
Disabled People Against Cuts (DPAC) told the Star yesterday that it was “alarming” that training was so inadequate, despite the complex needs and wide range of disabilities they will have to deal with.
The campaign group’s research said some jobcentre training coaches found it “daunting” and “uncomfortable” working with disabled people, and felt they needed extra training on issues like mental health.

More Here;
www.morningstaronline.co.uk/a-658d-Jobcentre-staff-not-trained-to-deal-with-disabled-claimants#.WYchAojyuvs
Been a Few Places; Done a Few Things
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Jobcentre Staff ‘Not Trained To Deal With Disabled Claimants’ 07 Aug 2017 09:04 #3894

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Civil servants are not trained to be medical assessors, so it`s understandable that many work coaches or mainstream staff are placed in difficult positions. Some just can`t deal with it, some will be sympathetic while others will just carry on regardless with their jobsworth routines. It`s just not good enough. Understanding the limitations of chronic pain for example. Unless you suffer from it yourself, you can`t understand how it affects someone`s day/week. I get severe fluctuations of headaches, upper neck pain and overall body fatigue that stops me even using my laptop or being able to function well due to the set backs this throws up. Job centres just don`t understand that.
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Jobcentre Staff ‘Not Trained To Deal With Disabled Claimants’ 08 Aug 2017 01:41 #3897

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Nothing to lose asking for an appointment with a DEA (Disability Employment Advisor) because if you get placed with one of them and they are usually among the nicer folk at the JC, they can take over signing duties and merge it to cover both aspects. Or at least they could. It is a few years since I was down there and things may well have deteriorated in line with sanctionmania in that time. One of the DEA's I saw remarked that most of the staff shouldn't even be working there because they don't understand and she was talking about claimants in general not just disabled ones. Imagine feeling like that about the majority of your colleagues...
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Jobcentre Staff ‘Not Trained To Deal With Disabled Claimants’ 08 Aug 2017 08:54 #3898

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I understand that my job centre has a DEA but I think they are a bit like ghost coaches. They are either on holiday or part time or not available. Will be asking to see one at some point though because I feel I now have disabling pain, so I have every right to ask for their assistance. I always see a general work coach and we all know they are not specifically trained to cope with different medical terms or problems. They hear the word pain and assume you take something for it so can function normally. You get the, "Oh a friend of mine has that and she works part time" spiel....
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Jobcentre Staff ‘Not Trained To Deal With Disabled Claimants’ 08 Aug 2017 14:12 #3900

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Oh yes, stiffer upper lip keep calm and carry on pretending you live in a parallel universe, easy when you only have to sit behind a desk all day with virtually no physical exersion or you are royalty who can afford to pay somebody else to wipe your arris for you. Except ours is the real world where asked endless questions some of the answers are not going to be what they want to hear (aww diddums isn't life just a little inconvenient at times). Just ing deal with it for goodness sake zoologists can detect pain in animals maybe they should employ some of them at Joke Central instead of the poorly trained monkeys.

It works both ways and BS doesn't cut it with me. There are plenty of fully able people out of work so it all seems so bloody irrelevant at times anyway and people wonder why I have such a couldn't give a toss attitude just go through the motions of next form to fill in, hoop jump, hurdle duck, ouch and so on.

I think I had to go on a waiting list for a DEA initially but one came up quite quickly (probably a cancelation) and they seem to vary in number and availability from town to town - the now famous British post code lottery. One of them was a bit sneaky so I aren't saying it is a perfect option but hopefully it can still lessen the load of crap for some people.
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Jobcentre Staff ‘Not Trained To Deal With Disabled Claimants’ 08 Aug 2017 15:43 #3903

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When I was put onto the disability advisor it just meant I had to come in every week instead of every two, they did pay for a wheel for my bike so that was the only useful part of access to work I experienced, most of the help is available if you go full time hours which is a bit ridiculous. For example I would get help getting a specially made chair if I went full time, but I would not know if the chair worked well enough to work full time until I got the chair a few weeks after I started work (uklikely) also employer was expected to pay something towards the chair, how likely is that? They do give you an easier time I suppose and it might stop the work programme from starting for awhile. Mine was made redundant and I was sent to the work programme who cannot deal with my disability issues at all and just made them worse.
"Half the world is composed of people who have something to say and can't, and the other half who have nothing to say and keep on saying it." - Robert Frost ...
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Jobcentre Staff ‘Not Trained To Deal With Disabled Claimants’ 09 Aug 2017 19:45 #3915

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The more I read the more lucky it seems I was even taking the time elapsed into consideration. I have once again made the mistake of becoming complacent in the face of the enemy after a small result and thinking it could work out like that for me again. Cold shiver up the spine and back to expecting the worst case scenario for doing nowt wrong and settle for every time I come out of joke central programme and sanction free wishing the same for everybody else because I get very angry reading some of the stuff that happens to people.

How long exactly have this tin pot set up had to improve their understanding of the disabled? Too damned long! And in the age of being PC too. I reckon that says it all.
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Jobcentre Staff ‘Not Trained To Deal With Disabled Claimants’ 10 Aug 2017 11:27 #3920

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Well guess what? I had a phone interview booked for me yesterday to chat to my `work coach` while on ESA. They send these appointments randomly. I`ve had one before that went pear shaped as the coach didn`t call due to illness and I ended up chasing them up, which really rattled my cage and stressed me out as I ended up speaking to a coach I knew and she`s a bit of a jobsworth.

The woman couldn`t have been nicer. :huh: Asking me how I was keeping and sympathising with my pain etc....I was sat thinking....am I really speaking to a work coach or someone at my GP surgery! :dry: I discussed that I`d been meeting a few people from the voluntary services and in email contact with another. So after that, we just had an informal chat and she said she will contact me again at the end of the year to see how I`m doing.

I came off the phone feeling happy for once. Couldn`t believe it. :blink:
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