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TOPIC: Tips for my Jobcentre Interview please

Tips for my Jobcentre Interview please 08 Apr 2017 20:43 #1213

  • joyous
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Hi - not claimed since the early days of the Work Programme so I am out of touch. Got a new claim for JSA (I have a mortgage so UC doesn't apply to me apparently). Got a few questions if anyone can advise
1. For my JSA commitment - does the 35hr work search apply?
2. Can I still remove 3rd party consent?
3. Can I have my phone number removed?
4. Any anti sanction tips/general advice would really be appreciated...

Love the forum people.
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Tips for my Jobcentre Interview please 09 Apr 2017 08:50 #1217

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Hi joyous, welcome. :) JSA is certainly easier than Universal Credit as far as the 35 hour job search goes. Your claimant commitment must be agreed between you and your work coach so don`t sign it until you are happy with what is on it as they will hold you to anything that is typed onto it. For example, you say you will log into Universal Job match daily. If you don`t, they could check that. So it`s better to say you will USE Universal Jobmatch to look for jobs, but not daily as you also use other jobsites like Indeed or others. So just say you will use UJM to log your jobsearch history They can usually supply you with a list of job sites. I got one when I made a new claim for JSA last year, but I found only a few were really good.

Don`t know about 3rd party consent, but you only need to provide an address and a phone number. In fact, I`m sure you don`t even need to provide a phone number, but they usually insist for contactable reasons. You don`t need to consent to giving them an email address either, although having a universal jobmatch account with an associated email address will usually be part of your claimant commitment. They shove it under everyone`s nose. You don`t need to open a UJM account, but sometimes it`s better to open one to keep them quiet. You DON`T need to allow access to it. B) Chances are you may already have a UJM account if you were previously on the work programme? But the account can expire of it`s not activated after a time, so it`s worth checking if you do have one that it`s still active with the username and password you have.

Other members will be along shortly to add their views. I`m on ESA at the moment so can only apply what I know from signing on last year.
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Tips for my Jobcentre Interview please 09 Apr 2017 12:12 #1234

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Not sure i can help much as all depends on the advisor. Been on JSA long enough to no some coaches are better than others luckily enough mine is ok. Am interested to no where you heard about your not eligable for UC as i also have a mortgage and def dont want to be put on that and having to do 35hrs job searching.
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Tips for my Jobcentre Interview please 09 Apr 2017 12:51 #1236

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With UC you have to meet certain criteria and having a mortgage could be one of them. So you may be safe TW in that case and will stay on JSA, but if they are asking you to cover 35 hours job search on JSA with the problems you have, I would definitely be questioning this with your coach. Your limitations should be taken into account and any steps should be reasonable, so asking someone to look for jobs online 5 hours a day when you have pain problems using a computer/keyboard or sitting too long need to be addressed. Even if it means getting your GP to write a letter explaining your problems with it.
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Tips for my Jobcentre Interview please 09 Apr 2017 19:46 #1279

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joyous wrote:
Hi - not claimed since the early days of the Work Programme so I am out of touch. Got a new claim for JSA (I have a mortgage so UC doesn't apply to me apparently). Got a few questions if anyone can advise
1. For my JSA commitment - does the 35hr work search apply?
2. Can I still remove 3rd party consent?
3. Can I have my phone number removed?
4. Any anti sanction tips/general advice would really be appreciated...

Love the forum people.







Welcome Joyous,

Let us all know how the first interview with work roach goes. :)

wishing you a stress free one.

jobber


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Tips for my Jobcentre Interview please 09 Apr 2017 20:23 #1282

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Just waded through all the JSA legals - still can't work out if the 35 hour search applies and as I am a snotty old hag that causes trouble if I think I am being shafted I have to get my facts straight. On WP eons ago they hated me - withdrew all consents, wouldn't let them have any of my jobsearch, referred them to ICO, got all my computer data off the Jobcentre etc etc and when I got employment ha, I laughed at them as they didn't get an exit payment. So any tips/knowledge send it my way please :)
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Tips for my Jobcentre Interview please 10 Apr 2017 05:13 #1283

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for a JSA claim the 35 hour a week dosent apply to you as i understand it the law says 2 or more actions per week where reasonable dont allow them to add a 35 hour work search requierment to your CC be prepared to stand your ground and fight them on it :angry:
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Tips for my Jobcentre Interview please 10 Apr 2017 09:49 #1291

TheFinnster wrote:
for a JSA claim the 35 hour a week dosent apply to you as i understand it the law says 2 or more actions per week where reasonable dont allow them to add a 35 hour work search requierment to your CC be prepared to stand your ground and fight them on it :angry:

I wish I could tell you it was so, unfortunately regulation 9 of the job seekers allowance regulations which came into force in 2013 give the 35 hour requirement :(

www.legislation.gov.uk/uksi/2013/378/pdfs/uksi_20130378_300916_en.pdf
quis custodiet ipsos custodes?
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Tips for my Jobcentre Interview please 10 Apr 2017 09:59 #1292

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Good link TUM ;)

In conjunction with reg.16 The Jobseeker’s Allowance Regulations 2013
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Tips for my Jobcentre Interview please 10 Apr 2017 14:50 #1307

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Expected hours
9.
—(1) The
expected number of hours per week in relation to a claimant for the
purposes of determining any limitations on work search or work availability
requirements is 35 unless some lesser number of hours applies in the claimant’s case
under paragraph (2).
(2) The lesser number of hours referred to in paragraph (1) is–
(a) where–
(i) the claimant is a relevant carer, a responsible carer or a responsible foster
parent; and
(ii)
the Secretary of State is satisfied that the claimant has reasonable
prospects of obtaining paid work,
the number of hours, being less than 35, that the Secretary of State considers
is compatible with those caring responsibilities;
(b) where the claimant is a responsible carer or a responsible foster carer for a
child under the age of 13, the number of hours that the Secretary of State
considers is compatible with their caring responsibilities for the child during
the child’s normal school hours (including the normal time it takes the child
to travel to and from school); or
(c) where the claimant has a physical or mental impairment, the number of hours
that the Secretary of State considers is reasonable in light of the impairment.
"Half the world is composed of people who have something to say and can't, and the other half who have nothing to say and keep on saying it." - Robert Frost ...
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Tips for my Jobcentre Interview please 10 Apr 2017 15:33 #1309

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This may help someone regards to needing an email,phone number,mobile etc.

Also some info by FOI request for those worried about declining to use Universal Joke Match.com :)



1) Is ownership of a mobile phone a requirement to claim Universal Credit?
2) Can an application for Universal Credit be processed without a mobile phone number?
3) What is the departments policy on Universal Credit claimants who do not own a mobile
phone?
4) Can a claimant be mandated to purchase and use a mobile phone on the threat of being
sanctioned?
4) Has the department made any provisions or undertaken any research for Universal Credit
claimants who are unable to use a mobile phone due to disability?

1. I can confirm there is no legal or policy requirement for a claimant to have a mobile
phone in order to make a claim to Universal Credit.

2. When making a Universal Credit claim claimants are asked to provide their home
address plus are asked to provide an email address (if they have one) plus a mobile
number (if they have one) and a landline number (if they have one). However if they do
not provide email or phone details this does not prevent them from continuing with their
claim to Universal Credit.

3. The Department does not have a policy on a claimant owning a mobile phone. The
reason they are asked to provide a phone number is because it provides a quicker
method of contacting the claimant if there are any queries about their new claim. In
addition, most people have requirements in their claimant commitment to look for work
and be available for appointments with their work coach or for interviews and therefore it
is easier to make those arrangements if we are able to contact them quickly.

4. No a claimant can not be mandated to purchase and use a mobile phone on the threat
of being sanctioned.

4) DWP has a legal duty under the Equality Act to make reasonable adjustments in all the
following circumstances:

Where a disabled person is at a substantial disadvantage in relation to a relevant
matter in comparison with a non-disabled person we must remove or alter what we do to
avoid the disadvantage. This could be a certain practice or physical feature.

Where, but for the provision of an auxiliary (supporting) aid, a disabled person
would be put at a substantial disadvantage in relation to a relevant matter in comparison
with a non-disabled person we take reasonable steps to provide the auxiliary aid or service.

Where the adjustment relates to the provision of information, .i.e. letters and
correspondence, then this should be provided in an accessible format. For example this
could be large print, braille, audio. It could also include the contents being read to the
customer by a friend, representative or a member of staff.

If you have any queries about this letter please contact me quoting the reference number
above.
Yours sincerely,


DWP Strategy FoI Team
Thank you for your Freedom of Information request received on 16th July and your subsequent
email of 19th July. You asked for:

Are there any circumstances when a jobseeker (a JSA/ESA claimant) may be mandated by
Jobcentre plus, by way of a Jobseeker's Direction for example, to provide a telephone number
and/or an email address on which the Jobcentre may expect to be able to contact them, if the
jobseeker does not wish to provide this information?


Specifically, are there any circumstances in which a jobseeker would (note: not could, or may)
be sanctioned for refusing to provide a telephone number and/or an email address?

If the jobseeker does not have a telephone (landline or mobile) is there any circumstance in
which the Jobcentre can force the jobseeker to obtain one, even if this is being supplied at no
cost to the jobseeker by, for example, the Jobcentre or a Work Programme provider? Would
the jobseeker have to accept this or otherwise face a sanction?

Furthermore, are there any circumstances where a jobseeker would be sanctioned for refusing
to allow the Jobcentre/DWP to keep a copy of their CV such that it would be permanently
accessible to advisers etc?

If the jobseeker is not legally obliged to give a permanent copy to the Jobcentre/DWP is there
a legal requirement to show a copy of a CV to the Jobcentre and, if so, would it be considered
reasonable for a jobseeker to redact any personal information, such as telephone numbers,
email addresses, employer details etc., from a CV being shown to an adviser?

Additionally, in the specific circumstance where a jobseeker is refusing to register with
Universal Jobmatch, would the jobseeker be sanctioned if his reason for refusal is not wanting
to supply an email address during the registration process (bearing in mind that supplying an
email address is mandatory to set up a Government Gateway account and without which
registration with Universal Jobmatch is impossible)?

Providing a CV, email address or telephone number is not mandatory, therefore is not
sanctionable.


However, a Jobseeker's Allowance claimant may be issued with a Jobseeker's Direction,
requiring them to take a reasonable, specific activity that will help them find work, e.g. getting a
CV, telephone number or email address will help a claimant get a job. The decision to issue a
Jobseeker's Direction must always take into account the claimant’s individual circumstances.

Furthermore, claimants must demonstrate they have undertaken what is required in a
Jobseeker’s Direction. Where the evidence provided is considered to be insufficient, the case
will be referred to a Decision Maker for them to determine if the claimant has complied with the
Jobseeker’s Direction. Failure to comply with a Jobseeker’s Direction, without good reason, will
affect benefit.

This is supported by Section 19A of the Jobseekers Act 1995, which can be found at the
following internet address, via the DWP Website:
www.dwp.gov.uk/docs/a11-0101.pdf

It is for a Decision Maker to determine whether a Jobseeker’s Allowance claimant has good
reason for refusing to create a profile and public CV in Universal Jobmatch, taking into account
the circumstances of each particular case.
If you have any queries about this letter please contact me quoting the reference number
above.
Yours sincerely,


DWP Central FoI Team
1. Is registration on Universal Jobmatch mandatory through a Jobseekers' Direction.?

As of Friday 1 March 2013, where appropriate advisers can require some Jobseeker's
Allowance (JSA) claimants to create a profile and public CV within the Universal Jobmatch
service via the Government Gateway.

Initially, the Jobcentre Plus adviser will explain the benefits of the service to the claimant. If
they still refuse to use Universal Jobmatch, the adviser may then consider whether it is
reasonable to issue a Jobseeker’s Direction to mandate them to create a profile and public CV
on Universal Jobmatch.

Before issuing a Jobseeker’s Direction the adviser will take a claimant’s individual
circumstances into account
including whether they have access to the internet or not.
Jobseeker’s Directions require Jobseeker’s Allowance claimants to take specific actions which
will help them find work, and failure to do so without good reason may result in a benefit
sanction. Jobseeker’s Directions can be issued under section 19A(2)(c) of the Jobseekers Act
1995.



2. Does a Jobseeker on Benefits have to enable, tick the online account boxes, to allow a
Jobcentre Adviser to see all their personal jobseeking activity?

Claimants can choose to allow DWP access to their account on a purely voluntary basis by
ticking a box within their UJ profile.




3. Can the Jobseeker register but not consent to let the Adviser view activity leave box
unticked?
Access to your Universal Jobmatch account is only available to DWP staff once you have
given your consent; this is on a voluntary basis.

4. Has there been a change recently in 2013 to data protection and privacy laws to force
anyone claiming benefits that they should be forced or coerced into using the Universal
Jobmatch website.?

Jobcentre Plus advisers are able to require Jobseeker’s Allowance (JSA) claimants to register
with Universal Jobmatch (UJ) and to upload a CV where the requirement is reasonable taking
into account all of the claimant’s circumstances. The JSA claimant then has a choice about
whether to give permission for DWP advisers to access their account. If the claimant aqrees to
adviser access, their adviser will be able to look at their UJ account to see whether they have
uploaded a CV as required.

If the claimant does not agree to adviser access, they will need to provide proof to their adviser
to show that they have registered with UJ and uploaded a CV, as required. They can do this,
for example, by printing off copies of the relevant screens. Requirements that can be imposed
on JSA claimants in relation to UJ are compatible with the European Convention on Human
Rights or Human Rights Act 1998.

DWP has powers to require JSA claimants to register with Universal Jobmatch, where this is
reasonable (taking all of the claimant’s circumstances into account, including whether it will
improve the claimant’s chances of securing employment, and whether they have reasonable
access to the internet), using a Jobseeker’s Direction (under section 19A of the Jobseekers
Act 1995). It is not necessary for DWP to obtain the claimant’s consent for such processing to
be lawful. Use of Universal Jobmatch does not require the user to waive their rights under the
Data Protection Act.

The Department for Work and Pensions takes its responsibility as data controller for the
information that we control very seriously. Universal Jobmatch was designed with the privacy
and confidentiality of the jobseekers information at the forefront.
Employers cannot access jobseekers’ personal data or CVs unless the jobseeker applies for a
job or replies to an invitation to apply. Prior to that point only very high level, anonymous
jobseeker information around skills and experience is available to employers when they have
conducted a jobseeker search.

The Universal Jobmatch jobseeker Standards of Behaviour advise that you should not be
asked to reveal personal details such as bank account details, National Insurance number,
date of birth, driving licence or utility bill information as these items are not relevant to an
application process. This does not negate our responsibilities as data controllers but is meant
to help the jobseeker with general advice about their information when they exercise their
rights as the data subject when searching for employment.


5. Is it mandatory requirement that job centre plus or workprogramme providers should have
peoples phone numbers and personal email address on their computer systems? If not can
these be requested to be removed without any fear of sanctions?


It is not mandatory for a person claiming Jobseeker’s Allowance to supply Jobcentre Plus with
an email address and home telephone number. There are currently no plans for any third
parties to be given direct access to accounts on Universal Jobmatch.


If you have any queries about this letter please contact me quoting the reference number
above.
Yours sincerely,


DWP Universal Jobmatch Team






Jobber.
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Tips for my Jobcentre Interview please 15 Apr 2017 21:27 #1617

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Quick update - pretty basic JSA Claimant Commitment - NO 35 hour work search on the paper or online copy, removed email addy and telephone number, sign every fortnight. Maybe the calm before the storm, but so far, all good!
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Tips for my Jobcentre Interview please 15 Apr 2017 22:53 #1619

Pooh that's gravy what conditionality have they given you btw?
quis custodiet ipsos custodes?
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Tips for my Jobcentre Interview please 16 Apr 2017 09:01 #1625

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Where is that - on CC somewhere? Actions? The CC statement?
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Tips for my Jobcentre Interview please 16 Apr 2017 09:02 #1626

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Fantastic FOI jobber, thanks for that. Do you have the actual link for that page by any chance? Just wanted to save it but I suppose I could highlight it all and do a cut & paste? Not sure where to save it to if I do that though....

joyous, good to hear you got your interview done without too much hassle. Just be aware that coaches will always try to get your phone number or email address. I am always asked, "is you email address still XXX"? and I would say yes it is. But it`s the Gmail address I have linked to my Universal Jobmatch account anyway so I don`t mind them having it as I deny access on non appointment days when I`m on JSA. But if they ever abuse it in the future, I will ask them to remove it or I will shut it down and open a new account.
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Tips for my Jobcentre Interview please 16 Apr 2017 09:26 #1627

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comply or die wrote:
Fantastic FOI jobber, thanks for that. Do you have the actual link for that page by any chance? Just wanted to save it but I suppose I could highlight it all and do a cut & paste? Not sure where to save it to if I do that though.....

Here's a link to that document, you can download it, or view as HTML

www.whatdotheyknow.com/request/mobile_phone_requirement_for_uni
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Tips for my Jobcentre Interview please 16 Apr 2017 09:48 #1628

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Many thanks fleshwar.
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Tips for my Jobcentre Interview please 16 Apr 2017 10:39 #1631

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Be careful joyous, they may say something quite presumptuous like, that by now everyone should know regarding the 35 hour rule on joke search. :angry:


any little trick to shaft someone with a sanction they will give them one thousandth of an inch :)

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Tips for my Jobcentre Interview please 17 Apr 2017 11:04 #1686

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Tips for my Jobcentre Interview please 17 Apr 2017 11:13 #1688

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Thanks, Jobber, some great references there B)

Good to see some strong FOI's on Universal Credit ;)
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