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TOPIC: Universal Credit Journal FAQ’s

Universal Credit Journal FAQ’s 20 Mar 2018 14:19 #6586

  • El-dudeareno
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I’ve been thinking does anyone have any information about the Universal Credit Journal. As I see this journal is being championed by the Work Roaches :evil: in my JCP. So I am trying to get a head of the curve on this issue? It was mentioned on this thread, but I was wondering if there is anyone out there with more knowledge on this new journal? Thanks


welfarecentral.org/index.php/forum-home/universal-credit/1518-uc-full-service-video#6575
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Universal Credit Journal FAQ’s 21 Mar 2018 12:03 #6589

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Been doing it now for 4 weeks EL- dudeareno up here in Crewe and it easy to do but gives JCP plenty of power to control you as well as being bloody nosey signing up for it in the first place.
Everything you put into the dam thing gives a time you did it so say you apply for a job it asks you to put in the type of job, the employer, and the date you applied. You cant get past these until you fill them in and then you can click submit. It gives the time and date you did it. !
So you might get a bit worried with all these times next to what you done and might feel you have to wait a while before you speed on to the next entry as you do.
You might think the roach will pick up on the times you entered stuff and say "you did this all this in an hour " well no you say as I do all my job applications first and then I copy and paste them with all the reference numbers so you can check I did actually apply . At the end of each job application put in my journal I add how minutes it took me to apply so each would have 21m 26m 20m etc,after each job, Get it.
They dont like it as they expect you to be sat at your journal for 35 hours and that would reflect at the times they mark at each entry.
Anyway El you dont have to do it because its not mandatory , you can just write them down on a bit of paper and show them.
The worst thing about it tho is they can put things on there they ask you to do and they can email you too. I have not had any off them yet but as soon as I do I am off it and handing in my activity on paper. F um.
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Universal Credit Journal FAQ’s 21 Mar 2018 13:56 #6591

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They want full control over what every one does.
Who cares how you show them what you have done to look for work,so long as you show them something.

So that means you will have to check this journal last thing at night to see if they have given you something to do.

They don't care if you haven't got the internet they expect you to sit in a library all day or have a smart phone which is not reliable for internet use.
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Universal Credit Journal FAQ’s 21 Mar 2018 14:04 #6592

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There are still many things we need answers to surrounding Universal Credit and two of them (for me) would be when making an online claim and NOT providing a mobile phone number as a `mandatory field` when doing an online claim for UC.

The second is this UC journal and whether we are required to open on or even use it? Is this journal part of the claim? Or is it another ploy where we are told we must open one when the truth is we don`t?

Universal Job March is the same. They tell us we must have an account, but we are NOT expected to allow access to it (their choice not ours) or even use it. It`s all very suspect and matter of fact and transparency is key here. So many trip up`s that don`t need to be there and as a `customer` of DWP, I expect to know what the actual guidelines are with these matters and not have to go googling things or have to worry about being told I must have something when in fact, it`s totally false.
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Universal Credit Journal FAQ’s 21 Mar 2018 15:19 #6595

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The second is this UC journal and whether we are required to open on or even use it? Is this journal part of the claim? Or is it another ploy where we are told we must open one when the truth is we don`t?

I asked this question comply when I went in to do this s---, and my last question to him was was how are homeless people able to do this ? and all I got was a shrug of the shoulders from him.
I got the impression from body language off staff in there that they were very scared and nervous of this UC crap and really trying to show it works when it aint.
Mine was easy for them to do but still they nearly cocked it up. So God help them who have more complexed cases and even worse for them in work.
It will be gone within a year, it aint gonna work and I am afraid it will cause a loss of life .
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Universal Credit Journal FAQ’s 21 Mar 2018 15:27 #6596

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This is the type of message you get to your email and then you gotta login into your UC account. They got you running about like a headless chicken !

Dear

You need to read a message in your Universal Credit journal. Sign in to your online account today.


From,

Universal Credit

Please do not reply using this Universal Credit email address as it does not accept incoming emails.

Remember, DWP will never ask you to email us any personal or confidential information such as your user name, passwords or bank account details. If you do email DWP with such information your email will be blocked or immediately deleted for security reasons.

If you need to report a change in your circumstances, please do so through your Universal Credit account.
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Universal Credit Journal FAQ’s 21 Mar 2018 16:04 #6597

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Thanks for this nemesis. So once we have one of these UC online journals, it alerts us by emailing that we have a message and to log in to read it. Just what I need when things like this kick off my anxiety....One of the reasons I don`t/won`t be applying a mobile number.

nemesis, when you made your claim initially, did they ask you for a mobile number? Can you remember how that went? Or did they just skip it and move on with the rest of your claim? Just curious.
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Universal Credit Journal FAQ’s 21 Mar 2018 16:36 #6598

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nemesis, when you made your claim initially, did they ask you for a mobile number? Can you remember how that went? Or did they just skip it and move on with the rest of your claim? Just curious.

This UC application crap as you know comply is made online and when your area is going live on it you get a letter from them, not your JCP office, it appears your local office JCP has nothing to do with it until you fill out your claim online.
Anyway you ask do you have to give them your number. The form asks you for this and other information like email and says without an email we cannot contact you to tell you things and to activate your account so the t---s have got you there but as for phone number it doesnt say you got to give it, it only asks for it.
Dont give it.
You could give a number that doesnt exist , I would, and if they contact you via your super dupper new UC account and say we tried to phone you today then hit back and say that number has been deleted and you no longer got a phone. Why not as you got your account up and running so thats all that matters..

Dont let the b
s get to you comply.
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Universal Credit Journal FAQ’s 21 Mar 2018 17:13 #6600

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I know I am in a FULL Universal Credit area now nemesis but I`m on ESA WRAG, so have been somewhat protected thus far from being contacted by letter or needing to apply for UC seperately. But when the time does come around, I`m hoping to still be claiming ESA when they write to me and say, "From X date we will be migrating your ESA claim to Universal Credit".....and hoping they then say...."You do not need to do anything as your payments will continue as normal"....

Hoping that what they already have on my records is enough for DWP just to switch my claim over automatically. But I may be living in cuckoo land here thinking they won`t send me a form to fill our or ask me to attend a UC meeting with my job centre coach and to provide documentation/verification.

I will provide an email address for contact and a home phone number, but NOT a mobile number. That would kill me off completely!
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Universal Credit Journal FAQ’s 22 Mar 2018 05:49 #6601

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Hi El-dudeareno,

I signed up to this UC last Monday and though I thought I was prepared for whatever nonsense they were going to try and get me to do or sign I wasn’t quite prepared for the journal nonsense that appeared (wasn’t there the last time I signed onto UC.)

Although the interview went fairly easy and the advisor was somewhat human enough but I assumed that was because my CV was already uploaded onto the journal and it looked like I had just finished work after 2 years.

He was just starting to tell me about how I could put up all my job applications on the journal when I stopped him in mid flow and told him I wouldn’t be doing that and showed him how I would be presenting my work search proof, using the snipping tool and proof of all email applications presented in a relatively professional looking layout, also showed him a table I’d prepared in word format 7 day rows by 8 columns detailing what I’d done that day and how long it took (all bullshit but professionally laid out) he seemed happy enough with that.

In all it takes about ½ hour a day to do job search and send of applications & fill in table of what I’ve supposedly done, all completed by the time most people get out of bed so the rest of the day is my own (35 hours! sod that malarkey.)

The only thing that concerns me is that if and when adviser decides to message me through said journal about ‘wonderful work course available’ or amazing job opportunity for minimum wage 90 minutes away and that I must apply for, but I’ll cross that bridge when & if.

As for mobile number, I’ve giving them mine, but there are no rules stating that you have to answer it! Private/unknown numbers unanswered (just Google the unknown numbers, most are from scammers who got your number from where you uploaded your CV and want to flog you some life insurance, & then you can just block them) and the text might not be working either if it’s from an unknown source (even made a point of telling advisor that phone was old and on its way out.)

Those who saw my previous posts regarding being too ill to work, well, after much deliberating and a couple of weeks abroad pondering my next move the only conclusion I could make was to bite the bullet and sign back on and look for a better and less stressful job.

I could have tried and got sick/fit notes but I would have only been putting of the inevitable, my doctor knew it was work related stress and anxiety and though I know of a couple of people who make up all sorts of porkies about their ailments and don’t seem too fazed by telling whoppers or acting very abnormal to those who are there to help them, I knew it wasn’t for me.

Well not quite yet anyway!

The way things might go I may not have to act at all!
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Universal Credit Journal FAQ’s 22 Mar 2018 10:10 #6602

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"I know I am in a FULL Universal Credit "
Comply I thought I was on the full UC last year when it rolled out down here but I wasnt.
If you have completed the online application for UC (after you received their letter telling you to do it) then yes you are on full UC.
But reading what you say about giving them your phone number then i think you are not on the full UC as you would have seen the "give a phone number" box.
Dont worry comply as when UC came in here it took them over a year to roll out the full UC yet we was told it would be 8 weeks.
It could be a year away up there too as they have not even mentioned to you to prepare for full roll out as you would have told us too.
As I say comply it is not mandatory to put that phone number in the box so dont.
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Universal Credit Journal FAQ’s 22 Mar 2018 11:23 #6603

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So I'm guessing you don't have to do anything in thejournal unless coach/auto puts something on your to do list or gives instruction through a journal entry?
Toads - Philip Larkin
Why should I let the toad work, Squat on my life?
Can't I use my wit as a pitchfork And drive the brute off?
Six days of the week it soils,With its sickening poison -
Just for paying a few bills! That's out of proportion...
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Universal Credit Journal FAQ’s 22 Mar 2018 12:23 #6604

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I know the coach I see just now has been training on UC (she told me a few phone calls back) so I may run this mobile phone question past her the next time she calls me just to see what her answer is or if she`s in the dark too. I just want to test the water on this because I don`t want to be faced with a screen online that is asking me for a mandatory mobile phone number or I won`t be able to make the claim!
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Universal Credit Journal FAQ’s 22 Mar 2018 14:31 #6605

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Thanks for the replies ;) . Also I was wondering of you are able to opt out of the U-C journal, like tick box on the UJM to say you don't want to be contacted by the dwp by this method? Also if the roach give you a 'task', do you have to complete it in certain time. As I remember claimant getting a sanction for not replying to a phone call quick enough, even thou they didn't have any credit on the phone to collect the voicemail! As well as people like to whom do not have 24/7 access to the internet and use the public library service, which work for me as I have to get out the house at least. :silly:
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Universal Credit Journal FAQ’s 22 Mar 2018 17:26 #6607

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I think what we are looking for are `opt out` options dude, but like everything else DWP, we have to go digging deep to find the answers and be sure we can apply them when push comes to shove or we end up agreeing to them when we have options and don`t know until it`s too late. The mobile phone number is the main one for me when making a new claim online as it seems to be a mandatory field but I haven`t tested the form myself so don`t truly know if it`s optional or not if I had to make a fresh claim for UC from scratch. nemesis mentioned that the form they send informing people about their transition to UC asks for a phone number/email address, which I`m happy to supply, but NOT a mobile number. :angry:
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Universal Credit Journal FAQ’s 23 Mar 2018 10:55 #6615

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@ CoD: "nemesis mentioned that the form they send informing people about their transition to UC asks for a phone number/email address, which I`m happy to supply, but NOT a mobile number. :angry:"

I was told by a JCP manager that 'not having a telephone was acceptable, and you could still claim benefits'. As I don't have a telephone and don't want one either, just some work roach gave me a talking to about the need for a telephone :angry: . It just seem they put the field in to harvest for data, also you can have the Universal credit payed into the Post Office Account. To which they want you to have a bank account for some reason, again not all of us have one of these. They seem to think people on benefits are sheep that don't know better. :blink:
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Universal Credit Journal FAQ’s 23 Mar 2018 14:17 #6620

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And banks are closing down branches just as fast as retailers these days to save money so the Post Office could be a lifeline for many. This online banking theory is fine if you want to risk your account being hacked. It`s not for me. I don`t care how `safe` their banking `app` is.
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Universal Credit Journal FAQ’s 24 Mar 2018 10:26 #6630

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I quiet agree CoD, especially with all of the new 'Verify' and how much details/personal data is flowing around out there. As we have seen on the news countless time of breeches of the Data Protection Act from individuals and companys :S . I was wondering what is the safest method of banking these days, my grandmother used to have a 'pass-book' for her saving and that worked for her. No unauthorised access to her savings account :lol: .
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Universal Credit Journal FAQ’s 24 Mar 2018 11:44 #6633

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The words `plastic bag and mattress` spring to mind dude! :lol: In my local area, my bank branch is suppose to be under threat of closure this summer, which means I would need to take the bus to the other City if I needed to go into an actual branch to speak to one of the tellers or to withdraw more than £300 which is the cashline daily upper limit. Not that I take out more than my living expenses these days, but I do like to know that I can walk into my bank and not be stuck with a broken cashline machine!

My alternative is going to be the post office.....but I also have concerns with that as so far I`ve only read online that to withdraw money from my BANK account in a post office, I would be required to do this using a special form or envelope? What the hell that means I don`t know yet, but I also don`t want post office staff having access to my account. I just prefer to do my business with my own bank.

So this is going to be another nail in the coffin of easy access to cash/banks if they keep closing branches or saying people will need to do online banking/telephone banking. I just don`t want it.
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Universal Credit Journal FAQ’s 25 Mar 2018 02:16 #6637

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See here:

(1) The Welfare Reform Act 2012 and The Universal Credit Regulations 2013, which set out the
legislation by which Universal Credit operates.
(2) The complete Universal Credit full service guidance in the House of Commons library. Deposit
reference: “DEP2016-0778”.
(3) www.gov.uk/universal-credit
(4) The GOV.UK video on YouTube: Universal Credit in Action – Your Journal (Universal Credit full
service).

These sources state that claimants can use the Universal Credit journal to record their work search or
other things they’ve done to improve their circumstances
, and they can use the journal to communicate
with, or interact with their work coach. However, none of them actually state claimants must use the
Universal Credit journal to record their work search or communicate with their work coach.


Bottom line is:
Looking through all this total drivel, Id say no! as they would answer the question correctly with a resounding YES, if there wasn't any room for debate on this little question.

REGS etc still state work search blah blah blah can be shown in ANYWAY that we like, a piece of current regulation that shows otherwise would be good. :)


Gov has posted the vid so thats evidence in its self, the detail is in whats said in the vid and they are being elusive with the answer wit this particular FOI request.


www.whatdotheyknow.com/request/430691/response/1043871/attach/html/3/3757.pdf.html

""Section 23 of The Welfare Reform Act 2012, Chapter 2 allows work coaches (on behalf of the
Secretary of State) to specify what information and evidence is required to verify whether a
claimant has complied with a work-related requirement, and how this is to be provided.

Coaches should discuss and agree with the claimant how evidence should be provided, as this
may differ depending on the claimant. The claimant commitment will record what is agreed and
is then accepted by the claimant. Using their on-line account to provide this evidence can have
advantages for both claimant and coach but in some instances providing a written record of
what has done may be the best approach.


Can should be changed to could as its all about their stupid ideological mindset again onto claimants.

Bottom line there is nothing in the regs or jsa agreement that states we HAVE to use the online journal as a method for work search.

The regs state its the claimants choice how they present it and that hasn't changed unless someone can show me otherwise.

Some more of their babble full FOI here:
www.whatdotheyknow.com/request/430863/response/1046175/attach/html/4/3771.pdf.html



Work search activities can be:
 required – with failure to carry out those activities resulting in a potential reduction in the
payment of Universal Credit
 voluntary – with no reduction in the payment of Universal Credit if these specific activities are
not carried out (but see Expected hours)
There are two sub-categories of work search activity. A general requirement to take all
reasonable action and particular, specific actions accepted on the Claimant Commitment.
All work search should be for the purpose of obtaining paid work, more paid work or better -
paid work. Work search activities include:
 carrying out work searches
 making applications
creating and maintaining an online profile dosent say journal
 registering with an employment agency
 seeking references
 any other actions which reasonably increase the likelihood of obtaining employment Ask to see the stats on that open minded method. :)
All work search activities must be SMART.
In order to satisfy the ‘All reasonable action’ aspect above, claimants must do either of the
following:
 spend at least their Expected hours (35 hours if they are expected to take up full-time work)
taking action for the purpose of finding paid work (work-related activities), minus any relevant
deductions
 prove that they have taken all reasonable action to find paid work despite the actual number
of hours spent being lower than the expected number of hours per week; and that action gives
them the best prospects of obtaining work
Time spent undertaking agreed work preparation activities (which may include agreed hours
of voluntary work) and any hours they are already engaged in paid work should be deducted
from their overall expected hours of work related activity. This then gives a residual number of
hours that they should be engaged in work search.
The work search activities set must be the most effective activities which, when undertaken,
give the claimant the best possible chance of getting paid work quickly.
How long any particular activity will take will vary according to each claimant’s individual
circumstances but each case must be judged in line with their capability.


The best thing to get a definite answer on all this is to put a straight forward FOI in keeping it very simple to the point so hopefully they wont respond wit utter rubbish.

jobber


Info on mobilles,phone, email etc here:

www.whatdotheyknow.com/request/169236/response/427465/attach/html/3/response%20IR640.pdf.html


DWP Response

We do not have guidance on DWP staff and Jobcentre work coach access
and claimant use of UC online account or to-do lists.

I enclose the Universal Credit Full Service guidance on the Claimant
Commitment.

no guidance no reg no law :cheer:
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