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TOPIC: Work and Health Programme Provider Guidance

Work and Health Programme Provider Guidance 27 Mar 2018 22:53 #6682

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The long awaited Work and Health Programme Provider Guidance appears to have finally been published.

www.gov.uk/government/publications/work-and-health-programme-provider-guidance

I can foresee this topic attracting a lot of attention as it starts to gather momentum. Remember the Work Programme and Universal Jobmatch, we used to hear of little else once.

Currently we have ‘Workfare Programmes’ as a sub-category of ‘Working Benefits’ which itself is a sub-category of ‘Benefits’

‘Workfare Programmes’ are not ‘Working Benefits’ or even ‘Benefits’ at all as we understand those terms so I reckon it should merit a category of its own with ‘Work and Health Programme’ as a sub-category.
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Work and Health Programme Provider Guidance 09 Apr 2018 23:02 #6929

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Details of the Work & Health Programme (WHP) are beginning to be published thick and fast after the publication of the Guidance in February last.

It might be a good idea if the powers that be on this Forum created a category of its own for this topic under ‘Workfare Programmes’ for ‘Work & Health Programme’. I anticipate this is going to be a busy topic of discussion when it starts to be rolled out in earnest very soon now. It would be good to be prepared for the rush and have something ready and available under one heading, as it were, when that time comes.

This morning a Google search of ‘The Universal Credit Work Search Interview’ brings our forum’s thread of that name up on the first page and 9th out of a total of 3,960,000 and rising. You couldn’t buy that sort of publicity and exposure.

So let’s have a category available and ready to present not only what the Government is spewing out but the truth as others see it and try and get what we have to say about WHP to No. 1.

Summary of a Parliamentary Report on WHP:

Summary

The Work and Health Programme is an employment support programme which was launched in North West England and Wales in November 2017. The programme will roll out across the rest of England during early 2018.

The Programme provides support to help people find and keep a job. It is available, on a voluntary basis, to those with health conditions or disabilities, and to various groups of vulnerable people.

It will also provide support to those who have been unemployed for over two years, and it will be compulsory for this group.

The Work and Health Programme will replace the Work Programme and Work Choice schemes.

Funding
Funding for the Work and Health Programme will be at least £130 million a year by 2019/20. This includes funding to be devolved to Scotland.

The Programme will be smaller and more focused than the Work Programme and Work Choice, for which combined expenditure was £540.8 million in 2015/16 (£416.4 million Work Programme, £124.4 million Work Choice).

Service Providers
It will be run by five service providers across six regions in England and Wales. The successful providers were:
• Shaw Trust (Central England and Home Counties)
• Reed in Partnership (North East)
• Ingeus (North West)
• Pluss (Southern)
• Remploy (Wales)

Devolution
London and Greater Manchester have been given funding under devolution deals and will select their own providers.
In Manchester the programme will be called the Working Well and will launch at the end of January 2018. InWork GM have been appointed to deliver the programme.

The Work and Health Programme will launch in London in Spring 2018. The programme will operate on a “sub-regional basis with groups of boroughs working together through strategic partnerships”.

There will be four such partnerships:
• Shaw Trust (West London)
• Ingeus (Central London)
• Maximus (East London)
• Reed in Partnership (South London)

Funding for employment programmes in Scotland has also been devolved.

Work, Health and Disability White Paper
The Government published its White Paper, Improving Lives: The Future of Work, Health and Disability in November 2017. The White Paper sets out the Government’s strategy for reform over the next ten years with the intention of increasing the number of people in work by a million by 2027.
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Work and Health Programme Provider Guidance 12 Apr 2018 11:28 #6958

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i can't believe it.
I have just been to sign on not with my usual adviser and the roach said she is referring me to a company to help me.

She said it's not the work program, but as soon as she gave me the letter she said it's the work and health program.

I thought I would get more time to prepare.
What a witch
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Work and Health Programme Provider Guidance 12 Apr 2018 11:51 #6959

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Hi Catwoman. Is your referral based on any long term health issues you have or mainly long term unemployment or a combination of both? Do you have any health problems at all? Sounds like the usual `spring a surprise` on the claimant when they next sign on with no warning, which is usually what happens. Now that this coach has referred you, the contracted company should send you an official letter to attend on dat/time. The letter should have a contact number on it.

Read through the W&H programme details and see if there is anything within it you can use to your benefit if you don`t want them farming out/sharing your CV or accessing your UJM account or UC journal. Data protection laws come into force here, but also be very mindful of putting yourself in a position where they will see you as an upstart who isn`t `participating`. It`s a good idea to stay calm and refer to (a) the companies code of conduct and (b) the DWP`s own rulings on what you must provide and what you don`t. It`s all very muddled sometimes, but only concentrate on the main things like using your personal information in areas you don`t want it used. Apply some logic and be a nice little job seeker, but make them aware that you have print-out`s that will rebuke some of what they say, like allowing access to your UJM account or asking for a mobile phone number.
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Work and Health Programme Provider Guidance 12 Apr 2018 11:55 #6960

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See this FOI regarding mobile phone requirement. It`s dated 2015 and relates to making a UC claim, it`s universal in it`s dialog regarding mobile phones:

www.whatdotheyknow.com/request/300549/response/740144/attach/html/2/FoI%204697%20reply.pdf.html
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Work and Health Programme Provider Guidance 12 Apr 2018 14:08 #6961

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I was thinking of other good FOI request's @Catwoman should pack on the trip to the WHP provider. Something about the Universal Jobmatch & using the online history/diary. As well as them keeping copy's of your cv to spam out employers with. Any other FOI's would be welcomed I think from the members out there? ;)


I was thinking maybe the forum could create a pdf file to printout (maybe on an A4 sheet) of what the WHP provider can and cant ask for etc. As I remember having one for the 'Work program' which was a help, as there work roaches where just spouting the dwp's line like a robot :sick: .

www.whatdotheyknow.com/request/uc_job_search_evidence_format

www.whatdotheyknow.com/request/430691/response/1043871/attach/3/3757.pdf

www.whatdotheyknow.com/request/432631/response/1046626/attach/html/2/FoI%203870%20reply.pdf.html
Do not let the behaviour of others destroy your inner peace.
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Work and Health Programme Provider Guidance 12 Apr 2018 14:11 #6962

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Did your letter look anything like this:

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This will help your argument if you wish to contest this placement.

Participants with Disabilities
6. Participants with a disability can be referred by DWP to the Contractor on a voluntary basis, at the most appropriate time when the criteria below are met, the Participant:

• has a disability or disabilities as defined by the Equality Act 2010;
• can be helped, in the opinion of DWP, by participating in the WHP;
• if relevant, has already been helped by Jobcentre Plus with their core jobsearch activity;
• needs more support than can be provided within the standard Jobcentre Plus offer (or through other available services and provision); and
• has committed to the goal of finding employment within one year.

Remember, Universal Credit does not alter the Claimants' right not to sign any of the provider's documents or forms, they can't make you. You may say that you are not refusing to participate merely protecting your privacy and data protection rights. Look out especially for documents or forms asking you to give up or share your personal details. If the say that you must ask them to show you where it says you must.

For the same reasons you need not give provider your phone number, email address or CV. Providing medical details is a definite no, no. They are not likely to be medically trained.

Tell them that the JCP work coach decided without your knowledge that you were to go on this programme, s/he should have sent necessary information and that should be sufficient to participate in the programme. They're running the programme let them get on with it. You're not there to do it for them. They're supposed to be helping you.
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Work and Health Programme Provider Guidance 12 Apr 2018 14:54 #6963

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Im still on jsa,no health problems just long term unemployed.

The letter I got was just a very basic letter saying ' you have been referred for an opportunity - whp Central london

The adviser said it's with ingenus and she will send them my details and they will contact me if I have been accepted, as if they're not going to accept me onto the program. :-(

Im on a mobile so can't check the whp guidance. Does it say anything about signing their paperwork, action plans. Ect.
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Work and Health Programme Provider Guidance 12 Apr 2018 15:26 #6964

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On a side point, is there any restriction upon recording any meeting with the WHP provider coach, for your own personal reference of course :whistle: . As this is always good to have a record/transcript of anything said between the two parties.

One point Catwoman, according to @Benefit Bolshie posting:

"Service Providers
It will be run by five service providers across six regions in England and Wales. The successful providers were:
• Shaw Trust (Central England and Home Counties)
• Reed in Partnership (North East)
• Ingeus (North West)
• Pluss (Southern)
• Remploy (Wales)"

So are 'Ingeus' the Central London provider?
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Work and Health Programme Provider Guidance 12 Apr 2018 15:43 #6965

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You will find the ‘Work and Health Programme provider guidance’ at this link:

www.gov.uk/government/publications/work-and-health-programme-provider-guidance

Chapter 3 explains what the provider must do at your first appointment. It spells out the sort of information that JCP should have sent them already. If they don’t have it then it’s their problem. You are not required to give it to them, do their job for them.

By offering them your personal details you are accepting their right to have it and use it as they choose. It will, more than likely be used against you at a later date. The following sets out what JCP should have already sent then. Like I said before, if that has not been done then it’s their problem and not for you to do their administration work for them.

Referral
Participant’s referral from Jobcentre Plus

16. Following the referral Jobcentre Plus will send over information on the individual to support initial engagement.

17. Information sent as part of the referral is sensitive personal data within the meaning of the Data Protection Act and handling, processing and transmission rules apply. The information sent as an anticipated minimum will include:
• full name including title
• National Insurance number (NINO)
• full address including post code
• telephone number inc area code
• other telephone number (mobile)
• qualifications
• Driving Licence
• aims (free text field)
• job preferences
• employment history
• preferred hours
• Participant’s payment group
• if the Participant is voluntary or mandatory
• Incident Marker – notification where a Participant has had an incident recorded while working with Jobcentre Plus. The Jobcentre will issue you with a notification of control measures form by post to make you aware of any measures following an incident. Further information on incidents can be requested by contacting Jobcentre Plus
• Disability Status – notification that the Participant has informed Jobcentre Plus that they are disabled. Disabled may require special arrangements when you meet with them
• childcare needs/arrangements, for example lone parent, preferred working pattern
• Participant’s signing cycle
• Participant’s claim pattern
• Voluntary Early Entry Category
• JSA signing day
• Jobcentre Plus agreed employment restrictions on availability
• Welsh language written or spoken
• referral ID
• provision ID
• date of referral
• Participants who require additional support – this will be notified by the inclusion of the wording “May require reasonable adjustment or additional support” on their action plan
• disadvantaged marker set Y (yes) or N (no). Where information states disadvantaged marker set ‘Y’ you will need to ask the Participant to disclose any disadvantages they have Participant.


If you are on Jobseekers Allowance you will be governed by different regulation than those governed by Universal Credit rules. Don’t let them fob you off with rules that don’t apply to you. Sign nothing, that advice has been backed up in FOI responses for years.

Make sure instead that they spell out what they propose to offer you by way of training, education, or whatever bullshit they convinced the dummies at JCP that they could provide.

PS: There's 18 chapters of Guidance. All on the link provided. Browse through it, study the relevant parts, then ask for clarification if required.

I think this is the first W & H Programme query. IT will all be new to most of us. Like you said, didn't have much time to prepare. Even FOIs on the subject are thin on the ground.
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Work and Health Programme Provider Guidance 12 Apr 2018 16:20 #6980

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Good point about recording appointments Dude. I feel sure they would put a stop to it if they know. So important that you record, important that they don’t know.

The Work and Health Programme will launch in London in Spring 2018. The programme will operate on a “sub-regional basis with groups of boroughs working together through strategic partnerships”.

There will be four such partnerships:
• Shaw Trust (West London)
• Ingeus (Central London)
• Maximus (East London)
• Reed in Partnership (South London)
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Work and Health Programme Provider Guidance 12 Apr 2018 17:33 #6984

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Another W&H Programme Guidance document, this one designed mainly for cork coaches, and comes in 22 small chapters

'Work & Health Programme - Procedural Guidance'.

DWP Response to FOI request dated 9th March 2019

www.whatdotheyknow.com/request/work_health_programme_procedural#incoming-1134121
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Work and Health Programme Provider Guidance 12 Apr 2018 20:37 #6986

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Catwoman wrote:
Im still on jsa,no health problems just long term unemployed.

The letter I got was just a very basic letter saying ' you have been referred for an opportunity - whp Central london

The adviser said it's with ingenus and she will send them my details and they will contact me if I have been accepted, as if they're not going to accept me onto the program. :-(

Im on a mobile so can't check the whp guidance. Does it say anything about signing their paperwork, action plans. Ect.



Hi Catwoman,

If you will be "looked after" by ingenus catwoman, going by all the data that dwp jc+ are suppose to be sending over to them before signing you up to this other circus; id ask have they now got professional data protection IT systems in place for prevention of your data going a stray.

Last time i was seen by these bunch of clowns they didn't look capable of storing it in a filing cabinet.

Also if its voluntary i would decline unless you see something positive between the lines that noone has ever seen before :cheer: :) :)


"The Jobcentre will issue you with a notification of control measures form by post to make you aware of any measures following an incident."

Now i am concerned with this little line above, in when i was in joke club last week, i nearly vomited into a waste bin, will this have been reported as a control measure :lol: i was overwhelmed by the quality of opportunities they were suggesting to me.

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Work and Health Programme Provider Guidance 13 Apr 2018 09:14 #6993

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When they want me to sign something should I write down 'willing to participate' instead?
I'm trying not to worry,
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Work and Health Programme Provider Guidance 13 Apr 2018 10:32 #6995

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When those people you are dealing with ask you to sign something it is usually because it benefits them, not you.

Letters, notices, forms can be quite lengthy and you don’t get the time to take in and understand all the implications, especially if there is a lot of small print. In short, you don’t know for sure what you’re signing up for, or accepting.

Ask for time to study the document, to take it home with you and then bring it back completed or signed once you have understood it. You could then ask anyone you like for advice. If this request is refused then you should definitely smell a rat.

If you are put under pressure or threatened and you are getting anxious please don’t continue with your resistance, not a lot of claimants can take the sort of pressure that some of those inquisitors mete out.

In those circumstance sign the document this way and no other;

Signature “V.C.” Your Name

Or, if there is plenty room;

Signature “Vi Coactus” Your Name.

Vi Coactus is a latin term meaning ‘Under Duress’. Legal types love the Latin.

Duress and undue influence essentially means that a person or party has been forced into a contract. The contract cannot be considered to be a valid agreement under these circumstances. Under common law, there are two doctrines to consider: duress and undue influence.

Adding “Under Duress”, to a signature when signing a document will maintain your inherent human rights.

If, as is recommended, you record your interviews, you will have evidence of the duress inflicted.

When the interview is over and you have had time to chill you should write a letter of complaint to the manager of your JCP describing what you have been put through. This too will add to your stock of evidence should it ever have to be necessary to use it.

PS: If its possible to do it with your mobile it would be a good idea to take a picture of the document
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Work and Health Programme Provider Guidance 13 Apr 2018 10:45 #6996

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As @Benefit Bolshie mentioned of “strategic partnerships” does this mean that the WHP provider can outsource the claimant and there data to another firm without your consent? By this I mean you could be referred to Ingeus, but get shifted to say a Shaw Trust. This way it may seem like people are getting off the books. However, it is just a slight of hand of massaging the figures to seem like it is working? :S
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Work and Health Programme Provider Guidance 13 Apr 2018 11:00 #6997

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El-dudeareno wrote:
As @Benefit Bolshie mentioned of “strategic partnerships” does this mean that the WHP provider can outsource the claimant and there data to another firm without your consent? By this I mean you could be referred to Ingeus, but get shifted to say a Shaw Trust. This way it may seem like people are getting off the books. However, it is just a slight of hand of massaging the figures to seem like it is working? :S

Dead on Dude. The provider can sub-contract to any Tom, Dick or Harry any course or stint of work experience that they care to. This is why care needs to be taken when signing anything. Your personal information, or even your body, could be shunted from pillar to post to use and abuse as they see fit.
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Work and Health Programme Provider Guidance 13 Apr 2018 13:36 #6999

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Thanks for everyones help on this subject.
It sounds like everyone eventually will soon be heading in to battle.
This website has been a great place to go to, as only we really know what happens at these programs.
People i know who work mostly think I'm overeating, but as everyone on this website know if you have had no dealings with the dwp/providers they just don't have a clue on how they try to intimidate and lie to you.
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Work and Health Programme Provider Guidance 13 Apr 2018 15:14 #7003

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Not looking forward to this little outing one bit Catwoman as i see it being another total farce and no good for any of us or at least most of us.

I dont deal very good sitting all cooped up in a classroom and last time was 30 years ago so will find this a nightmare if i am forced to go.

Hopefully with everyone's combined info/knowledge on this forum we can help us all steer through this other mudslide coming at us all soon.

jobber
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Work and Health Programme Provider Guidance 13 Apr 2018 17:52 #7009

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I would also add that anyone who does attend this W&H programme who DO have any health problems should highlight those to the max and present those for any numbskull placements or anything else they farm you out to, using the reliably, repeatedly and safely regulations they use whether you are an ESA claimant or not. They still apply to jobs regardless and all employers need to make `reasonable adjustments` for you in light of these. So if you have a bad back and are asked to sit in on a group session for a full hour, you could ask for (a) a chair that supports your back and sitting position or (b) special provisions to be allowed to stand and sit or walk around while this session is happening. If they refuse, you have them.
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