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TOPIC: My WPP just asked why I missed a mandatory appointment

My WPP just asked why I missed a mandatory appointment 24 May 2017 13:22 #2725

  • Ducray
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My WPP just asked why I missed a mandatory appointment 24 May 2017 14:29 #2726

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In these situations Ducray it`s good to act ignorant of all things and say, `What appointment`? I received NO letter, NO email or any Text to say I was to attend on X day at X time, so I`m sorry, I cannot know of appointments I am not pre-warned about.

If S/he pulls out any proof that a letter was sent or an email or text was sent, just deny that you even received them. Obviously, if you didn`t, then how the hell were you supposed to know? If you have an official appointment in a few days, you could email back (be discrete) and say:

Hello X, I have received an email from you regarding a non attendance I was not told about or did not receive official notification of, or I would have attended as I always do. I am due to meet you in a few days on X day/time and was aware of this appointment, but not of any other days/dates given. I do not understand this and will of course want a full explanation of the details if you can provide those. I have evidence of ALL my WP attendances (keep copies of everything) and have no paper or electronic trail of this appointment. Look forward to meeting again on X.

Of course, you could just ignore it completely and go on the day you know you have to be there and then put your point across. Chances are they send out so many appointments they have messed up. Their system is showing you may have been put into a group session or something by mistake or were flagged as having been given an appointment that didn`t exist or communications were crossed. Either way, let THEM produce the evidence. If you didn`t receive any official notification, then stuff them. If the advisor gets shirty, just make sure they know they won`t win their argument because you ALWAYS appeal these things and usually win.
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My WPP just asked why I missed a mandatory appointment 24 May 2017 14:50 #2727

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It would be hard to deny you received an email or txt if they had proof they had sent it though. DUCRAY says he can prove they haven't sent out an appointment so if the WPP does try and raise a doubt it can be easily proven wrong and also an opportunity to put in a complaint.
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My WPP just asked why I missed a mandatory appointment 24 May 2017 15:55 #2731

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As an afterthought, you can ask them to send ALL your appointments by letter only from now on, especially if they try to say they sent you an electronic version you didn`t receive. technology fails sometimes so relying on it isn`t wise. Dictate a letter and hand it to them.
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My WPP just asked why I missed a mandatory appointment 24 May 2017 16:14 #2733

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Also if they can only send you appointments by letter it stops them deciding to let you know on the morning they expect you to attend that same afternoon.
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My WPP just asked why I missed a mandatory appointment 24 May 2017 16:25 #2734

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From: www.gov.uk/government/uploads/system/uploads/attachment_data/file/505310/wp-pg-chapter-3a.pdf
29. It is not acceptable to use electronic methods, such as text or email, to send the MAN to
participants. However, it is acceptable to communicate electronically with participants to
remind them of mandatory (or non-mandatory) activities.

The only way they can mandate me is through letters, either sent to me by mail or handed to me.

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My WPP just asked why I missed a mandatory appointment 24 May 2017 16:44 #2735

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Where posted letters are concerned, it`s all very, `we sent you a letter, you didn`t receive it`. So how can this be proved? Even if they DID send you a letter, the postal service can and do lose things, so if that`s the case, you cannot show the letter they say they sent out to you. Even if they have proof of posting, they have no control over anything once it`s in the mailing system unless the mail is tracked.

My WPP tried this on with me once, not long into my sentence there. I received a letter out of the blue stating that I didn`t appear at an appointment and to contact them to `re-arrange` the appointment, but I was (and still am) on ESA so I got straight on the phone in a livid manner stating that I had received this letter saying I had missed a appointment I knew nothing about. The advisor backtracked and said not to worry as she knew I didn`t keep well. But never gave me an explanation of why this letter came out to me in the first place. And there I was, playing their game and attending all my appointments and then this happened, which really got my back up.

Don`t let them play their nasty games Ducray. And let them know you are quite savvy to what goes on.
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My WPP just asked why I missed a mandatory appointment 21 Jul 2017 16:30 #3728

  • jobber
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comply or die wrote:
In these situations Ducray it`s good to act ignorant of all things and say, `What appointment`? I received NO letter, NO email or any Text to say I was to attend on X day at X time, so I`m sorry, I cannot know of appointments I am not pre-warned about.

If S/he pulls out any proof that a letter was sent or an email or text was sent, just deny that you even received them. Obviously, if you didn`t, then how the hell were you supposed to know? If you have an official appointment in a few days, you could email back (be discrete) and say:

Hello X, I have received an email from you regarding a non attendance I was not told about or did not receive official notification of, or I would have attended as I always do. I am due to meet you in a few days on X day/time and was aware of this appointment, but not of any other days/dates given. I do not understand this and will of course want a full explanation of the details if you can provide those. I have evidence of ALL my WP attendances (keep copies of everything) and have no paper or electronic trail of this appointment. Look forward to meeting again on X.

Of course, you could just ignore it completely and go on the day you know you have to be there and then put your point across. Chances are they send out so many appointments they have messed up. Their system is showing you may have been put into a group session or something by mistake or were flagged as having been given an appointment that didn`t exist or communications were crossed. Either way, let THEM produce the evidence. If you didn`t receive any official notification, then stuff them. If the advisor gets shirty, just make sure they know they won`t win their argument because you ALWAYS appeal these things and usually win.




& things do go missing in the post. :)

as its such an important issue to them; or one they will be extremely happy to create, i'd insist on them to dig deep and send everything by signed for recorded :)


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